IT MANAGER

Job Summary

The Information Technology (IT) Manager oversees the planning, organizing, directing, and controlling of all IT activities within the Client Services Unit of the Governor’s Technology Office (GTO). As an IT Manager III, the role centers on leading multidisciplinary teams responsible for delivering high-quality customer service across Application Development, Database Administration, Platform as a Service (PaaS), and Content Management Solutions (CMS). This position is accountable for setting and enforcing operational, security, and service standards that support reliable day-to-day operations, business continuity, and disaster recovery.

The IT Manager 3 develops and maintains policies, procedures, and strategic plans for operational functions including security, continuity of operations, disaster recovery, and technical environment management. The role also evaluates and manages technology licensing, vendor contracts, and procurement of materials and services to ensure cost-effective and compliant solutions. Supervisory responsibilities include workload management, delegation of assignments, staff development, performance monitoring, and corrective action when required.

The IT Manager 3 provides guidance and resolution for complex issues involving staff, customers, and stakeholders, ensuring consistent adherence to established processes, policies, and service methodologies. Additional duties may be assigned as necessary to support the mission and strategic objectives of the Governor’s Technology Office.

Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.

Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity;

OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience as described above.

• Develop, maintain, and enforce operational standards in accordance with departmental and State policies to ensure operating specifications are met.
• Develop physical and logical safety and security procedures for operating conditions and disaster recovery by analyzing procedures utilized at other agencies and organizations, reviewing literature on safety and security procedures, following federal/State guidelines, and consulting with subject matter experts.
• Assess the effectiveness of current information systems technology resources and capacity analysis and initiate actions to reduce utilization, increase capacity, or address system replacement needs, if necessary.
• Recommend or select hardware by reviewing system-generated reports, system logs, utilization reports, vendor presentations, and technical hardware manuals.
• Design physical layout and installation requirements in response to the purchase of new equipment; analyze hardware technical manuals, floor space layouts, environmental requirements, and electrical requirements.
• Evaluate and maintain inventory control, e.g., computer supplies, tape library, departmental equipment, and other items.
• Write requests for proposals which detail proposed systems and serve as a reference document for system development, personnel, and IT management by utilizing information gathered and subsequent analysis relating to hardware, software, and personnel requirements including systems objectives, data security provisions, primary outputs, implementation plans, comprehensive cost…