Delivery Senior Director

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Director to join our team in Carson City, Virginia (US-VA), United States (US).

SENIOR DELIVERY DIRECTOR

Job Overview:

NTT DATA State, Local and Education Division is looking for a strategic and collaborative Senior Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned account. This role will be responsible for the current and future success of this client in the public sector.

The candidate will deliver exceptional business partnership experience with all related vendors, agencies and external customers while driving the transformation activities towards the goals of NTT DATA.

A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT and network resources (people, finances, services) and collaborate closely with other Senior Leaders and global business practices to integrate highly valued IT services and solutions.

This leader will be customer-oriented, work with a high sense of urgency, and focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and enabling successful stakeholder and end user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight.

The Senior Delivery Director will report to the COO.

• Overall delivery ownership of assigned customer relationship(s); accountable for the delivery of service commitments to customer(s).
• Leads stakeholder engagement across agency leadership, policy teams, legal/compliance offices, and external partners. Manage delivery in politically visible, highly scrutinized environments with strong expectations for transparency and accountability.
• Partners with the Client Executive and NTT DATA leadership to align service delivery with long-term client modernization goals and delivery standards.
• Works with the Client Executive to lead executive level review with client leadership, providing insights on delivery performance, risks, service improvement opportunities, and aligned roadmaps.
• Leads delivery improvement and initiatives that enhance service quality, efficiency, and customer satisfaction with tracked outcomes.
• Identifies cross-agency and portfolio level opportunities to standardize services, reuse delivery processes, and improve consistency and value across client environments.
• Manages delivery components of Account P&L.
• Owns deal governance and technical certification.
• Ensures the full life cycle delivery costs and margins are within or better than the delivery costs committed within the approved deal model. Effectively manages to the LOB account P&L and forecasts.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Manage staffing and maintaining a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
• Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
• Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize customer experience.
• Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
• Responsible for…