General Manager

🚀 SEEKING: SERVICE MANAGER | BIGHORN PLUMBING

📍 Carson City, Nevada 💼 Full-Time | Salary Performance Bonus 💰 Compensation Determined by Experience Technician Performance Bonuses

Bighorn Plumbing is one of Northern Nevada’s fastest-growing service companies, built on reliability, efficiency, and a customer-first mindset. We deliver premium service and unmatched communication — and we believe world-class leadership is the key to taking our team to the next level.

We are seeking a Service Manager who doesn’t just manage… but motivates, coaches, communicates effectively, and leads by example. This leader must be technologically savvy and capable of executing company processes exactly as directed and holding others accountable to the same standards, ensuring precision, consistency, and alignment across the entire operation.

• Lead, mentor, and coach a team of technicians and office staff.
• Maximize professionalism, performance, and customer satisfaction.
• Resolve questions, escalations, and concerns with calm authority and positivity.
• Be highly tech‑savvy with software, dispatch tools, digital communication, online platforms, and data tracking.
• Clearly communicate ownership’s priorities and direction to both techs and office staff, ensuring full team alignment.
• Optimize scheduling and dispatch for maximum efficiency and customer responsiveness.
• Load, transport, and safely pull a dump trailer and/or excavator when needed to support field operations.
• Support technicians with training and direction, helping them grow technically, personally, and professionally.
• Monitor job quality, van stock, safety standards, and performance metrics to ensure excellence in the field.
• Collaborate with ownership on strategy, staffing, and growth initiatives as we expand across Northern Nevada.

• Experience in plumbing service management or a related leadership role.
• Highly organized with excellent attention to detail.
• Executes processes as directed and holds team accountable to the same standards.
• Technologically savvy mindset (software, metrics, mobile tools, CRM, tablets, etc.).
• Competency in loading, transporting, and pulling a dump trailer/excavator safely.
• Strong conflict resolution and problem‑solving skills.
• Working knowledge of plumbing systems, codes, and industry best practices.
• Calm, professional, customer‑focused communication style.
• Valid driver’s license and clean driving record.

Competitive base salary performance bonuses

Company vehicle, phone, iPad, and Laptop provided

Real opportunities for advancement as we expand our fleet and locations. Supportive leadership and technician culture — no nights, no weekends, no on‑call.

Benefits package continuous training and leadership development.