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Global Operations Excellence Lead - AI-Driven Service

Job in Carson City, Douglas County, Nevada, 89702, USA
Listing for: American Express Global Business Travel
Full Time position
Listed on 2026-03-01
Job specializations:
  • Management
  • Business
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading business travel firm is seeking a strategic and innovative leader to enhance service delivery and drive operational excellence. You will lead the Service Experience Initiative using AI and advanced analytics, develop frameworks for customer service insights, and execute strategic communication plans across all business units. The ideal candidate has proven experience in operations management, strong knowledge of data analytics applications, and excellent project management skills.

This role is based in Carson City, Nevada and offers a competitive salary and flexible benefits.
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