Retail Store Manager

Pay

Hourly: $20.40 to $26.46 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus, contributing to a major portion of total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times per payday.
• Unlimited commission above hourly base rate.
• Vacation:
  One week paid after 6 months, an additional week after 1 year, and two weeks after each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter, 24 hours after five years.
• Employee discounts available on the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401(k) program after 6 months.
• Access to First Cash Pet Insurance program.
• First Cash 401(k) program available to employees 21 years and older.
• Maximum base payrate is derived from the applicant’s experience and skill set.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day‑to‑day operations, promote a positive/productive environment, lead, coach, develop store employees, recruit and retain top talent, and maximize financial goals while managing customer relations and satisfaction. The role includes inventory control, asset protection, marketing, and product management across jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

The position reports to the District Manager.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
• Monitor and assist in training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures protect assets.
• Ensure asset protection through inventory control, property safety procedures, and securing customer loans.
• Administer processes and procedures including inventory, loan management, merchandising, store presentation, and system reporting.
• Evaluate financial statements and drive profitability through communication and goal‑setting.
• Maintain operating standards meeting or exceeding First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned training and self‑development tasks.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Effective supervisory skills.
• Ability to work with firearms and become certified.
• May be asked to assist customers outside the building or retrieve products in exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Ability to work at multiple locations as needed.
• Flexible retail schedule, including weekends and holidays.
• Store Managers work 45+ hours per week, based on business needs; hours not guaranteed.
• Computer literate, able to operate POS systems and common office machines.
• Multi‑tasking ability in a fast‑paced environment.
• Detail‑oriented, strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Work independently with minimal supervision.
• Strong work ethic and business sense.

Bilingual applicants are encouraged to apply!