Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances and exits to mitigate theft and fraud while maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring potential theft by displaying a "command" presence in a company-issued vest with required black attire, and monitoring the Code 50 package inspection policy.

The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership, partnering with leadership to ensure compliance with loss prevention directives and minimize operational shortage. The Specialist must embrace company values and have a mentality to protect the Ross treasure.

• Maintaining Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers. Provides visible "command" presence, including prominent greetings with eye contact at store entrances/exits and on the sales floor in company‑issued vest/required black attire, monitoring for potential safety issues;
  
  removes clutter and ensures safe, clear egress to emergency exits.
• Developing Great Teams & Partnerships: Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner. Treats all customers and associates with respect, demonstrates courtesy, friendliness, and professionalism at all times, recognizes associates using company recognition programs, and regularly involves internal and external partners through conference calls, scheduled district meetings, educating associates, and providing recognition.
• Personal and Store Brand: Represents and supports the company brand at all times, maintaining a professional appearance in accordance with the company dress code.
• Mitigating Theft & Fraud: Monitors entrances/exits as well as the sales floor for potential theft by identifying suspicious behavior; gathers theft indicators and uses internal or external intelligence to impact shortage trends; effectively communicates to store leadership and loss prevention leadership; adheres to company policy for external theft response; executes all company best practices and maximizes productivity by minimizing steps and touches while working.
• Minimizing Operational Shortage: Increases store awareness on effective processes to minimize operational shortage, trains and educates associates on shortage reduction initiatives, and observes and validates proper checkout procedures for customers and associates.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.

Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need). Certain assignments may require other qualifications and skills.

None.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe this is part of the company's…