Regional Retail Operations Manager in Carson

Job Description

Regional Retail Operations  Manager

The Regional Retail Operations Manager will supervise and oversee the operations of all assigned retail locations underSSVC LLC and MOBS LLC.This roleis responsible for ensuring that eachretail storeoperatessmoothly, efficiently, professionally, and profitably. The Regional Retail Operations Manager will work closely with store managers, employees, vendors, warehouse staff, and senior management tomaintainstrong store performance, compliance, customer service, and operational standards.

This document serves as a functional guide for the role. Regular check-ins and updates will be necessary as the needs of theretail storesevolve, and responsibilities may bemodifiedas needed.

• Lead with professionalism, integrity, and accountability.
• Be proactive, solution-oriented, and hands-on when necessary.
• Drive performance through effective leadership, clear structure, and support.
• Identifystore and employeeareas for improvement and provide coaching, training, and follow-up.
• Set andmonitorsales targets for eachretail store, ensuring team accountability and achievement of KPIs.
• Negotiate pricing, promotions, and vendor contracts to maximize profitability.

• Ensure that allretail storelocationsmaintainhigh operational standards, including cleanliness, inventory management, customer service, and overall store appearance.
• Develop and enforce standard operating procedures for store managers and employees to ensure consistency across all locations.
• Work closely with the warehouse team to streamline product distribution and ensure proper stock levels at eachretail store.
• Implement best practices tooptimizestore layout, product placement, displays, and merchandising to drive sales.
• Conduct regular audits of store operations and implement corrective actions when necessary.

• Set clear sales goals for eachstoreand ensure managers and employees understand their targets.
• Monitor store sales, gross profit, inventory movement, and employee performance.
• Identify areas of weakness and provide coaching, training, and support to improve store results.
• Review product pricing, promotions, and vendor opportunities to increase profitability.
• Work with vendors to negotiate better pricing, promotional support, displays, and product programs.

• Ensure allretail storescomply with federal, state, and local laws governing tobacco, vape, nicotine, and smokeshopproduct sales.
• Train store employees on compliance protocols, including , restrictions, advertising limitations, and company policies.
• Conduct regular compliance audits and implement corrective measures to reduce risk.
• Stay informed about industry trends, new product launches, competitor activity, and regulatory changes.
• Address and document any compliance violations, ensuring all stores follow company standards and industry regulations.

• Establish high customer service standards across allretail storelocations.
• Train store managers and employees on customer engagement, upselling techniques, product knowledge, and complaint resolution.
• Gather customer feedback and implement improvements to increase customer satisfaction and retention.
• Act as the primary point of contact for high-priority customer concerns or escalations.
• Ensureeachstoreprovides a consistent, professional, and positive shopping experience.

• Monitor inventory levels at eachstoreto ensure products are properly stocked and available.
• Work with store managers and warehouse staff to reduce out-of-stocks,overstocks, expired products, and slow-moving inventory.
• Review product assortment and recommend changes based on sales trends, customer demand, and profitability.
• Ensure proper merchandising, product placement, signage, and display execution.
• Track new products, popular items, and underperforming categories to improve store performance.

• Provide leadership and support to store managers and employees.
• Train and coach staffonstore operations, sales techniques, compliance, inventory handling, and customer service.
• Hold employees accountable for performance, attendance, professionalism, and adherence to company policies.
• Identifystaffing needs and communicate hiring or scheduling concerns to senior management.
• Help build a strong, reliable, and accountable store team across allretail storelocations.

• Collect and analyze sales reports from allretail storelocations to measure performance and identify trends.
• Provide weekly and monthly reports on revenue, expenses, sales performance, inventory issues, and operational efficiency to senior management.
• Monitor competitor activity, pricing strategies, promotions, and product trends.
• Use data-driven insights to make strategic decisions on product assortment, staffing,…