Operations Support Specialist, Retail

Job Details

Job Location:

EAGLE STATION - Carson City, NV 89701

Position Type:
Full Time At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater. To do this, we practice C.A.R.E. with our Values:
WeCare Genuinely. We build relationships because we know that we are Greater Together. We Stay Trustworthyas we serve our communities. "Be Bright" rings in our ears as we find custom solutions that meet our members' needs. WeInspire One Another, our members, and our communities to re-imagine what Living Greater can be. In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than
88,500members and thousands upon thousands of people through our community and philanthropic work. If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

The Operations Support Specialist performs specialized operational, compliance, quality assurance, and administrative functions that support Credit Union operations, regulatory compliance, and member service delivery. This position requires independent judgment, analytical skills, and collaboration with internal departments, external vendors and business partners.

• Administer and maintain company instant issue debit card portfolio, including inventory management, branch stock distribution, special-order requests, exception resolution, and ongoing card maintenance activities.
• Develop, maintain, and revise operational procedures and documentation in collaboration with management and business units to ensure consistency, accuracy, and operational efficiency.
• Research and process legal requests and account inquiries, including subpoenas, summonses, government agency requests, verification of deposit requests, and other legal documentation in accordance with regulatory requirements and confidentiality standards.
• Coordinate and complete annual regulatory requirements, including unclaimed property reporting, IRS tax reporting, backup withholding administration, employee HSA enrollment, Safe Deposit Box escheatment, and other required annual projects.
• Participate in system upgrades, enhancements, and testing activities, including core processing system releases, operational software implementations, and process validation to ensure successful deployment and functionality.
• Serve as a departmental resource and subject matter expert by providing guidance, training, and support to employees regarding operational processes, procedures, products, and services.
• Administer and maintain member statement production and operational notices, ensuring accuracy and timely distribution, while supporting organizational communications and member notifications
• Process incoming mail deposits and returned mail, ensuring timely handling, accurate recordkeeping, and compliance with Credit Union policies and procedures.

• High School Diploma or equivalent required.
• Minimum of 1-3 years of experience in banking, credit union operations, financial services, or a related operational support role.
• Excellent verbal and written communication skills with the ability to interact professionally with employees, members, vendors, and external partners.
• Proficient in Microsoft Office applications, including Excel, Outlook, Teams, and other business software systems.
• Ability to manage multiple priorities in a fast-pacem dynamic environment.
• Demonstrated ability to handle confidential and sensitive information with professionalism, discretion, and sound judgment.
• Strong time management, adaptability, and continuous improvement mindset, with the ability to leverage available resources, navigate change, and contribute to operational efficiency and process improvement initiatives.