Water Meter Technician

Position: Water Meter Technician 1
Description

Under general supervision, performs specialized duties in the meter maintenance, customer response, and conservation awareness units relating to water services.

Examples of Duties

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

* Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices; verifies that readings are within acceptable parameters.

* Installs new water meters 4" and smaller; records meter and account information and initiates new services; programs water meters when necessary.

* Assists in the repairs of main line leaks when necessary.

* Assists in fire hydrant maintenance.

* Assists in distribution valve maintenance.

* On call duty after Nevada Water Distribution Grade 2 is obtained.

* Locates service addresses and verifies meter numbers.

* Repairs leaks on water meters 4" and smaller by replacing washers, tightening connections, and replacing fittings; removes defective meters, installs new meters when necessary.

* Checks meters of various sizes for stuck dials and inoperable parts.

* Turns off services for delinquent accounts; places lock on services; removes meters; restores services to delinquent accounts after payment is made, by removing locks and turning services back on, or installing meters.

* Rechecks delinquent customers whose services have been terminated by checking for occupancy and verifying that services are still off; examines meter areas to ensure locks are in place and that there are no illegal connections; refers violations to appropriate person for further action.

* Prepares and places warning tags and information hangers on customer doors relating to delinquency, conservation, water waste, broken sprinklers, and temporary loss of service due to repairs in the area.

* Performs facility inspections of new developments and subdivisions for readiness of meter installation and certificate of occupancy; provides information on project progress to appropriate personnel for service connections to the City's water system.

* Loads and unloads data to and from the automated meter reading and work order systems; enters data into the computerized billing system and City computers.

* Installs, programs, and integrates radio-read units.

* Answers customers' questions and provides general information regarding water meters and connections to the distribution system; refers customers to Customer Services for technical questions regarding billing or other City services.

* Digs ground around meters and meter boxes; bails and pumps standing water from meter boxes and vaults; uses weed trimmer to clear grass and weeds from alleys and easements; uses various tools to install and remove water meters.

* Assists with tests and repairs of residential, commercial, and construction meters of various sizes.

* Replaces missing or broken water meter lids and boxes.

* Assists with repairs and maintenance of water meter vaults and lids, ensuring safe access and operation.

* Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

* Uses standard office equipment, including a computer, in the course of the work; drives City vehicles to work sites, transports materials and assists other staff as required.

* Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Typical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

Equivalent to a High School education or GED; AND two (2) years of customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

* Must possess a valid Class C driver's license; however, a valid Class A driver's license is preferred at time of hire.

* Must obtain OSHA 10 certification within fifteen (15) days of employment.

* Must obtain flagger certification within 8 months of employment.

* Must obtain a Nevada Water Operator Distribution Grade 1 certificate within 12 months of employment and Grade 2 certificate within 24 months of employment.

* Must take pre-employment physical examination and Respiratory Fit test.

Required Knowledge and Skills

Knowledge of:

* Water Distribution Systems

* Meter Services rules, regulations, policies, and operating procedures.

* Meter equipment used by the City.

* Basic mathematics.

* Geography of the City.

* Principles and techniques of customer service.

*…