Family-First Wraparound Case Manager

Position:
Safe@Home Family First Case Manager

Starting Pay Rate: $21.73 - $26.25

Last Revised:
April 2026 Status:
Non-Exempt

Wraparound Case Management services are available to every child and family receiving support from The Children's Cabinet. Our approach centers on family strengths, community support, and sustainable, long-term solutions, all facilitated through team-based decision-making. These services encompass child and family advocacy, crisis intervention, basic needs security, general case management, and streamlined access to community resources through closed-loop referrals. Wraparound Case Managers collaborate with local public service agencies and other nonprofits to address the full spectrum of family needs.

Our wrap-around case management model prioritizes four key elements:
1) Family/Client-directed,
2) Driven by underlying needs,
3) Rooted in an evidence and strengths-based approach, and
4) Supported by an effective team process.

The Safe@Home, Family First Case Manager fulfills all core responsibilities of a General Wraparound Case Manager while delivering specialized, comprehensive support to families referred by the Division of Child & Family Services (DCFS). This role works in close partnership with DCFS to support the development, implementation, and ongoing monitoring of family safety plans. Key functions include focused safety management, targeted services coordination, and delivery of comprehensive wraparound case management for families residing in rural Nevada.

This role is essential in strengthening family stability, promoting family unification and ensuring the effectiveness of safety plans in communities that may face barriers to access due to geographic or resource limitations.

This position has no direct supervisory responsibilities.

• Develop a thorough understanding of the agency's mission, strategic focus areas, and organizational objectives, actively contributing to their success.
• Read, understand, and consistently apply all agency and department policies and procedures, and adhere to ethical standards as well as applicable regulations.
• Maintain a comprehensive knowledge of agency programs and community resources to provide accurate information and referrals to families during case management.
• Participate in program-related activities, including child and family team meetings, to stay engaged and informed.
• Attend Children's Cabinet-sponsored events and activities as requested (e.g., ART of Childhood, field trips, graduations, and awards ceremonies).
• Conduct intake assessments to evaluate client and family needs, strengths, priorities and goals.
• Develop individualized, family-centered service plans with clear and measurable objectives, monitoring progress and adjusting as needs evolve.
• Provide wraparound case management services to families and youth involved in Cabinet programs, ensuring tailored support based on individual and family needs.
• Conduct home visits and field activities to evaluate clients' needs within their own environments, ensuring personalized case management support is delivered when and where it is most needed.
• Serve as an advocate for clients, assisting them in accessing essential community resources and services.
• Guide clients through various systems, including healthcare, social services, housing, and education.
• Empower clients to become self-sufficient by encouraging self-advocacy and the use of available resources.
• Respond to crises, providing immediate assistance, emotional support, de-escalation and solutions as needed.
• Connect clients with emergency resources, such as shelters, food assistance, and mental health services.
• Identify and connect clients with appropriate resources for basic needs, mental health, employment, and education.
• Maintain a network of current community resources and referral options, educating clients about available services and supporting them throughout the referral process.
• Actively engage in community events and outreach activities that support The Children's Cabinet's mission and help connect clients with additional resources.
• Accurately document client interactions, service plans, and progress in case management databases.
• Utilize case management software to track data, monitor outcomes, and ensure all information is kept confidential and compliant with data privacy standards.
• Prepare and submit monthly reports as directed to support program evaluation and accountability.
• Prepare case summaries and participate in team-based case reviews to assess client progress and adjust service plans as necessary.
• Assess eligibility for youth participating in various programs and, when needed, provide transportation support for families and youth to attend required appointments or activities.
• Participate in in-service training and other staff development opportunities to maintain and enhance professional skills.
• Provide regular updates to supervisors regarding case status,…