Housing Supervisor

Family Housing Services
Housing Supervisor

Hours:

Monday – Thursday

Status:
Full Time

Reports To:

FHS Program Manager

Purpose:

• Provide direction and supervision to program staff, and provide hands-on assistance, to assist them, in carrying out their assigned duties with the housing programs.
• Responsible for supervising the entire rental assistance process with staff engagement with clients, including collection of required documents, submission of rental assistance application, client follow-up, and disbursement of funds
• Prepare employee goals, to improve employee development and quality of care to customers, to include consumers, peers, and external community contacts.
• Meet/Call clients who are having issues with their Case Manager.
• Provide training on files, procedures, and service requests, for all new hires and direct reports.
• Review reports compliance audits to ensure that all data is entered in true time (daily).
• Attend various community meetings to support the housing problem solving and progressive engagement motto.
• Verifies all housing rental requests are correct, compliant and free from errors.
• Maintains a safe and positive community relationship, which includes public relations with neighbors and other providers.
• Presents program information to community agencies regarding eligibility requirements.
• Maintain a safe and positive community relationship, by working closely with referral services to communicate program needs and philosophy.
• Meets regularly with the Program Director to monitor program content, community referrals, staffing issues, and overall planning and implementation of programs.
• Will share the on-call supervisor responsibilities with the program director and housing supervisor. Will report to the facility, if necessary, when an emergency arises.
• Other duties, as may be assigned.

• Knowledge of local social service agencies and programs, as they pertain to the local homeless or at-risk youth and family population.
• Knowledge of applicable statutes and regulations
• Knowledge of social service work, interviewing/referral techniques
• Experience and understanding of homeless issues
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action
• Must communicate effectively with people from a variety of social, cultural, and economic populations.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Must be flexible and be able to adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies, and the public
• Organize work schedule and manage time
• Understand and follow all agency policies and procedures
• Ability to work flexible hours, as required by case load
• Ability to perform accurate mathematical equations to calculate clients rent and utility costs, and request funding to pay those bills.
• Professional competence in creating databases and working effectively using Microsoft Office products, including Word, Excel, Power Point, and Access.

• Bachelor’s degree in social work or High School Diploma with 4 years-experience, substantially equivalent to a bachelor’s degree, or combination of education and experience.
• Professional experience, as required by education
• Must have a valid NV driver’s license and clean DMV record.
• Must be able to pass a background check and pre‑employment drug screening.

Employee Name: __________________________________ Date: ___________
Signature: ________________________________________
Supervisor: ______________________________ Date: _____________