Sales Support Specialist Hybrid

• Full-time

At Lakeshore, we create innovative learning materials and world‑class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e‑commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher.

We’re building an infrastructure designed for scalability, embracing data‑driven decision‑making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

We are currently seeking a Sales Support Specialist to join our team. This role sits at the intersection of Sales Operations and Customer Success, driving seamless customer rollouts, white‑glove installation experiences and operational excellence. You will partner closely with Sales and cross‑functional teams to manage customer projects end to end—ensuring every deployment is executed smoothly, efficiently and with a premium‑service mindset.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Support day‑to‑day Sales Operations by collaborating with Inside and Outside Sales to plan, coordinate and execute customer rollouts and project‑based engagements
• Serve as the primary point of contact for white‑glove customer projects, acting as the operational liaison between customers, Sales, Installation, Logistics and internal stakeholders to deliver a seamless, high‑touch experience
• Own the execution of assigned sales territories and customer projects, proactively managing timelines, inventory readiness, logistics and installation coordination to ensure successful outcomes
• Coordinate customer deployment and installation projects from order through completion, ensuring all requirements are met and service expectations are exceeded
• Anticipate and resolve risks or issues by working cross‑functionally to maintain momentum and minimize disruption to customer projects
• Maintain clear, professional communication with customers and internal teams through written and verbal correspondence, ensuring alignment and transparency throughout the project life cycle
• Advocate for the customer by ensuring projects are delivered on time, within scope and in accordance with white‑glove service standards

Key Responsibilities:

• White‑glove rollout and installation coordination
• Customer project and deployment management
• Expedited freight and logistics coordination
• Issue resolution and cross‑functional problem solving
• Inventory requests, order support and new account setup

What Success Looks Like:

• Customer rollouts are delivered smoothly, on time and with minimal escalation
• Installations reflect a true white‑glove experience
• Sales teams are supported by strong operational execution
• Customers feel informed, supported and confident at every stage of their project

Got the skills and experience? Here’s what we’re looking for:

• 3+ years of experience in sales operations, customer success, project coordination or a related customer‑facing operational role
• Proven experience managing customer rollouts, deployments or installation‑based projects with multiple stakeholders
• Strong understanding of white‑glove service delivery and high‑touch customer experiences
• Demonstrated ability to coordinate cross‑functional teams including Sales, Logistics, Installation and Operations
• Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously
• Strong written and verbal communication skills, with experience communicating directly with customers and internal teams
• Ability to proactively identify risks, solve problems and drive resolutions with minimal escalation
• Experience with inventory management, order…