Customer Service Representative

Job Title : Customer Service Representative

Location : Carson, CA

Client: Safran

Contract : 06 Months Contract

Citizenship Requirement: US Citizenship or Perm Residents

Pay : $23.00 /hr. on W2

Shift: 5/40

Job Description:
Customer Service Representative

Job Summary:
Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties:
Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.);
Answer customer inquiries in a timely manner;
Maintain customer relations;
Remedy customer issues;
Communicate and coordinate with internal departments;
Act as backup for front desk (i.e., covering phones, greeting visitors);
Cold call customers;
Work with customers to understand and anticipate future needs.

Experience: 0-2 years

• Entry level job with little or no prior relevant work experience

• Acquires basic skills to perform routine tasks

• Work is prescribed and completed with little autonomy

• Works with either close supervision or under clearly defined procedures

Education:
Requires a high school diploma or equivalent.