More jobs:
RMA Customer Service Representative
Job in
Carson, Los Angeles County, California, 90749, USA
Listed on 2026-06-03
Listing for:
Akkodis
Contract
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Rate Range: $21.50/hour to $ 23.00/hour ;
The rate may be negotiable based on experience, education, geographic location, and other factors.
RMA Customer Service Representative job responsibilities include:
- Manage the end-to-end RMA process, including issuing RMA numbers, tracking returns, and ensuring closure of cases.
- Verify warranty eligibility and return conditions, ensuring compliance with company policies.
- Act as the primary point of contact for customers regarding returns, replacements, and product concerns.
- Provide timely status updates, resolutions, and communication to maintain strong customer relationships.
- Coordinate with sales, operations, quality, and finance teams to ensure smooth processing of returns and credits.
- Maintain accurate data in ERP/CRM systems and generate reports to identify trends and improvement opportunities.
- High School Diploma required; Associate or Bachelor's degree preferred.
- 2+ years of experience in customer service, RMA coordination, logistics, or sales support.
- Experience using CRM/ERP systems for order tracking and customer management.
- Understanding of warranty processes, returns logistics, and product lifecycle.
- Strong attention to detail with the ability to manage multiple requests simultaneously.
- Excellent communication, organization, and problem-solving skills.
- Ability to work in a fast-paced, cross-functional environment with a customer-first mindset.
Salhotra@
Pay Details: $21.50 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×