RMA Customer Service Representative

Akkodis is seeking an RMA Customer Service Representative for a Contract job with a client in Carson, CA. The ideal candidate must have experience handling returns, customer inquiries, and order coordination within CRM/ERP systems, along with strong communication and problem-solving skills.

Rate Range: $21.50/hour to $ 23.00/hour ;
The rate may be negotiable based on experience, education, geographic location, and other factors.

RMA Customer Service Representative job responsibilities include:

• Manage the end-to-end RMA process, including issuing RMA numbers, tracking returns, and ensuring closure of cases.
• Verify warranty eligibility and return conditions, ensuring compliance with company policies.
• Act as the primary point of contact for customers regarding returns, replacements, and product concerns.
• Provide timely status updates, resolutions, and communication to maintain strong customer relationships.
• Coordinate with sales, operations, quality, and finance teams to ensure smooth processing of returns and credits.
• Maintain accurate data in ERP/CRM systems and generate reports to identify trends and improvement opportunities.

Desired Qualifications:

• High School Diploma required; Associate or Bachelor's degree preferred.
• 2+ years of experience in customer service, RMA coordination, logistics, or sales support.
• Experience using CRM/ERP systems for order tracking and customer management.
• Understanding of warranty processes, returns logistics, and product lifecycle.
• Strong attention to detail with the ability to manage multiple requests simultaneously.
• Excellent communication, organization, and problem-solving skills.
• Ability to work in a fast-paced, cross-functional environment with a customer-first mindset.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Himanshu.

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Pay Details: $21.50 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.