Sales and Customer Service Representative

MIRON Violet glass USA is the North American distributor of MIRON Violet glass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.

We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson, California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.

Responsibilities

• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Prepare sample orders for potential new customers

Skills

• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment
• Strong problem-solving abilities
• 3+ years in a sales and customer service role is preferred.
• Bachelor’s degree in business administration or related field

Job Type: Full-time

Salary: $52k - 62k + 5% bonus per year

Health insurance, 401(k) matching, Paid time off

Schedule: Monday to Friday – 8 hours/day (8 am-5 pm PT)

Work Location: Carson, CA

Work setting: In-person