Housekeeping Manager

JOB TITLE: Housekeeping Manager

DEPARTMENT: Housekeeping

REPORTS TO: General Manager

FLSA STATUS: Exempt

The Housekeeping Manager is responsible for the daily ownership and efficient operational execution of the Housekeeping Department. Manages and leads to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support the hotel and department standards.

• Maintain regular and predictable attendance.
• Consistently offer professional, engaging and friendly service to guests and team members.
• Maintain a high level of professionalism in all aspects of job performance.
• Guide guests and team members and answer questions as needed.
• To oversee the day-to-day operations in areas relating to the Housekeeping Department and to administer the Supervision of all the housekeeping staff.
• Conduct morning meetings to inform, motivate and develop team members.
• Ensure high standards of cleanliness & health and safety throughout the hotel.
• Handle guest concerns and address departmental issues.
• Forecast and use of departmental budgets.
• Monitor and control cleaning supplies and amenities, and record all stock and maintain control of all issued.
• Ensure daily room inspections are conducted and completed, including the follow-up of such inspections with all work groups:
  Laundry Attendant, Room Attendant, and House Attendant.
• Inspect and ensure cleanliness of public areas, storage areas, and back of the house areas.
• Create and assign special projects where needed ensuring physical product is up to standards.
• Maintain operating equipment care and maintenance program.
• Monitor time and attendance ensuring all employees adhere to break policy.
• Schedule staff according to labor standards, occupancy forecast and upcoming events.
• Manage, close, and edit payroll entries
• Train all new housekeeping staff members, to ensure adherence to hotel standards and safety regulations including the use of equipment and supplies at all times.
• Lead activities such as talent management, including coaching, counseling, and disciplinary action.
• Participate in the recruitment process of team members including interviewing and hiring.
• Ensure lost & found procedures are respected by the entire team.
• Oversee the successful operations of the laundry room.
• Conduct regular audits and work with partners such as Ecolab to ensure compliance.
• Oversee engagement activities for the entire team.
• Oversee the successful execution of housekeeping standards to meet guest expectations.
• Report and action immediately on any faulty equipment, linen shortages, maintenance needs, safety hazards, and other issues.
• Ensure that the Housekeeping Department operates according to company policies and procedures.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
• Implement new procedures for continuous improvement.
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues and team members in a professional and personalized manner.
• Ensure a safe working environment is maintained at all times and that all team members are committed to working safely.
• Comply with hotel security, fire, health and safety regulations.
• Attend operations meetings, and other types of meetings during the week.
• Perform other duties as assigned by management.

• Previous equivalent housekeeping leadership experience is preferred.
• 3 years of housekeeping experience required.
• Ability to read and interpret simple instructions both in writing and verbally.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Ability to perform the physical labor necessary.
• Must be able to work independently and as a team player.
• Must be flexible to work AM and/or PM shifts, weekends, and holidays.
• Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
• Understand any and all safety requirements and cautions.
• Must provide valid document(s) to work in the U.S.
• Must meet legal age requirements for the position.
• Must be able to coach, counsel and develop employees.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Must have a positive and motivating attitude.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Self-confident, proactive, and able to prioritize and make effective decisions.
• Ability to work through situations methodically and logically.
• Ability to respond calmly in busy situations.

• Must be able to lift, push, pull, and carry 50 pounds.
• Must be able to stand and walk for long periods of time.

• High school diploma or equal to a GED.
• Basic Math…