Information Technology Support Specialist

This range is provided by Partners Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $40.00/hr

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Location: Carson, CA (19800 S Main St, Carson, CA 90745)

Duration: 12+ Months (Contract)

USC & GC Only (No C2C)

Position Objective:

We are seeking an experienced IT Services Support Specialist to provide first and second-level IT Helpdesk support. The role involves supporting telecommunication, desktop hardware/software, workstation configuration, network troubleshooting, and A/V support. The ideal candidate will have a strong background in IT support and the flexibility to adapt to dynamic business needs, including event-based schedules.

Primary Responsibilities:

• Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad).
• Deliver first and second-level support for complex IT issues.
• Collaborate with multiple IT support groups to resolve problems.
• Assist in developing and deploying computer images for laptops/desktops.
• Set up, configure, and maintain hardware, software, printers, and network devices.
• Support iOS wireless devices and applications.
• Record, track, and resolve support tickets using IT ticketing systems.
• Partner with telecom providers for audio conferencing support.
• Track IT assets using hardware/software inventory systems.
• Transport, install, and configure IT equipment as needed.
• Reset passwords, unlock user accounts, and ensure compliance with IT security policies.
• Ensure secure handling of business data, confidential information, and electronic records.

Qualifications:

Education:

• Certificate or degree in a technical field (or equivalent experience).
• Industry-relevant certifications (CTS, A+, MCSE) preferred.

Experience (Required):

• 4+ years in IT helpdesk/technical support.
• Strong experience with Apple iOS and Windows OS devices.

Experience (Preferred):

• 4+ years in Help Desk/Call Center environment.
• Audio/Visual (conference room) support experience.
• A+ and/or MCSE certification.

Skills:

• Strong knowledge of Windows 10, Outlook, Wireless Technology, VPN, MS Office 2016, and Office 365.
• Experience with disk imaging and system deployment.
• Ability to troubleshoot advanced technical issues.
• Excellent multitasking skills to handle multiple priorities.

Core Competencies:

• Excellent written and verbal communication skills.
• Strong technical knowledge and troubleshooting ability.
• Analytical and detail-oriented mindset.
• Effective problem-solving and decision-making skills.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Automation Machinery Manufacturing

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