Senior Information Technology Project Support Analyst

Position

The City of Carson is now accepting applications for the position of Senior Information Technology Project Support Analyst
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We’re looking for a dynamic, tech-savvy professional who thrives on collaboration and innovation. The ideal candidate brings energy and expertise to technical training for software implementations, making complex systems easy to understand for employees with diverse backgrounds—including those in non-technical roles with minimal prior technology experience. They’re a natural facilitator, skilled at leading stakeholder meetings, gathering requirements, and keeping everyone informed with clear, timely project updates.

Building strong partnerships is second nature, and they approach every interaction with integrity, confidentiality, and professionalism. Most importantly, this candidate values diversity of thought and fosters an inclusive environment, respecting different perspectives and ensuring positive engagement across all organizational levels.

There is one full-time (FSLA Non-exempt) vacancy, with a 4/10 schedule:
Monday to Thursday, 7:00 am to 6:00 pm. Work hours and/or work schedule may be changed based on the needs of the City.

Under the direction of the Director of IT and Security the Senior IT Project Support Analyst will provide advance project support and administrative service for the City of Carson’s IT software and hardware projects. The incumbent is responsible for completing IT project tasks, removing impediments, coordinating with subject matter experts to ensure appropriate integration of IT infrastructure, and leading customer adoption to enhance technology services across city departments.

• Provide high-level technical specification documentation required for project planning, RFPs and RFQs; research and conduct market research on new competitive vendor solutions; identify project implementation risks based on analysis of similar client data; review existing whitepapers; attend customer user groups; identify and engage Value Added Resellers; coordinate support and troubleshooting incidents related to project implementation with vendors, ITS staff, and city stakeholders.
• Lead assigned IT projects from planning through implementation and evaluation, managing scope, timeline, budget, and resources.
• Develop detailed project plans, including milestones, deliverables, and risk management strategies.
• Facilitate stakeholder meetings, gather requirements, and communicate project progress effectively.
• Oversee the integration of new systems and technologies into the city’s existing IT environment, ensuring compatibility, efficiency, and alignment with user needs.
• Identify and implement improvements to enhance IT operations and service delivery.
• Manage relationships with external vendors and service providers, including contract negotiations and performance monitoring.
• Ensure compliance with service level agreements (SLAs) and oversee vendor service quality.
• Develop and maintain comprehensive documentation for IT systems, configurations, and procedures post implementation, including customizations, workarounds, and follow-up items.
• Provide training and guidance to city staff on new technologies and best practices.
• Serve as a technical training lead on project implementations for internal stakeholders; mentor junior IT staff, providing guidance and support on project management best practices.
• Collaborate with other departments to understand their IT needs pre and post project implementation and deliver appropriate solutions.
• Perform other related duties as assigned by the IT Director.

• Bachelor’s degree in computer science, Information Technology, Business Administration, Public Administration, or related field.
• Five (5) years of experience in IT project management, with a minimum of two (2) years in a senior or lead role managing IT projects.

• Project Management Professional (PMP) certification is required. PMP must be completed within the first three months of employment. Experience in a related field may be substituted for PMP.
• Additional…