Claims Service Representative - Salvage

Claims Service Representative

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service Best Practices.

Under moderate supervision, works within specific limits and authority.

• Communicate and interact with a variety of individuals including insureds and claimants.
• Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages.
• Identify and obtain statements from insureds, claimants and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
• Coordinate with internal and external departments as required.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationships by diversifying the use of products and services.
• Provide sales leads to insurance, travel, and other departments as appropriate.
• Provide independent analysis and differentiation between allegations and facts.
• Determine policy obligations by assessing the liability and damage components of the loss.
• Independently resolve claim exposures within level of authority.
• Respond quickly to customer needs and problems.

• Bachelors Equivalent combination of education and experience less than 1 year. No prior Claims experience.
• Moderate computer literacy required.
• General understanding of negligence desired.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.

Occasional travel to off-site business meetings or conferences.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more)

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).