Service Center Manager

Service Center Manager

MRC Global

Create an environment that inspires and engages the Service Center team to deliver results. Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.

• $85,000.00 - $ depending on position qualifications, job-related skills and experience, education, certifications, and geographic location.

• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

• Engage employees in understanding, ownership, and compliance with all safety guidelines, drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
• Ensure all required incident reporting is performed on time using the appropriate process.
• Oversee the implementation of corrective measures arising from incident investigation and hazard reports.
• Prepare the Service Center cost budget and monitor expenditures to ensure compliance.
• Monitor workflows throughout the Service Center to ensure timely accomplishment of service, warehouse, and logistics duties.
• Track KPIs that measure inside sales and warehouse efficiency and the quality and timeliness of customer service.
• Take action to drive continuous improvement and address shortfalls.
• Ensure cycle count programs are executed according to plan.
• Lead employees to anticipate and solve problems and plan for workload changes.
• Motivate and challenge employees and encourage growth and development.
• Promote strengths and address weaknesses.
• Set clear expectations and measure results.
• Communicate consistently.
• Provide timely, candid feedback and hold people accountable.
• Identify and initiate training required for employee success in performing duties.
• Maintain confidential information pertaining to normal supervisory duties.
• Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines.
• Develop annual Service Center business plans to identify service and efficiency improvements.
• Control, perform, or oversee inside sales activities including quoting, sourcing materials, customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel.
• Share market intelligence and sales opportunities with Regional Sales personnel.
• Coordinate with regional and corporate sales resources to deliver service required to support new business.
• Lead the Service Center Location to deliver on the service, support, and strategic needs of corporate accounts.
• Identify and implement solutions to customers’ needs.
• Work with Regional Sales and National Accounts to determine how to charge the customer for additional service.
• Develop and maintain standards that deliver service excellence.
• Lead the resolution of Accounts receivable issues that are preventing MRC Global from collecting payment for goods and services provided.
• Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnership.
• Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.
• Keep management informed of the area’s performance, provide advice on those matters that are mutually pertinent.
• Manage confidential information appropriately, to include pricing and contract information, resale costs, and expense items.
• Carry out other duties within the scope, spirit, and purpose of the job.

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing…