Assistant Director of Retail Operations

Assistant Director of Retail Operations I

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

$ to $

The Assistant Director of Operations I serves as the second-in-command for medium-to-large airport retail operations up to $100m, partnering with the Senior Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery and maintaining key stakeholder relationships across the retail portfolio.

Partners with Senior Director of Operations to establish and execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards.

Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics while serving as primary operational decision-maker in Senior Director's absence.

Implements Standard Operating Procedures (SOPs) across airport retail operations by conducting regular operational reviews, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and supporting ACDBE partner collaboration on reporting and certification processes; ensures subordinate management teams maintain consistent adherence to operational protocols while monitoring SOP effectiveness and recommending operational improvements to Director of Operations based on performance data and field observations.

Develops and implements comprehensive action plans to optimize sales performance by store, category, and brand; conducts regular operational reviews and communicates strategic initiatives to management teams.

Oversees implementation of daily timekeeping review processes by Multi-Unit Managers and Shift Managers; monitors overtime trends and labor cost performance across assigned areas to ensure compliance with company policies and labor regulations.

Makes strategic hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations.

Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability.

Provides executive-level leadership development, performance coaching, and strategic guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives.

Manages complex inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensure optimal stock levels, product availability, and cost-effective operations.

Collaborates with brand partners, specialty managers, and corporate teams to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact.

Resolves complex operational challenges and customer issues using sound business judgment while maintaining authority for significant operational decisions and escalating only strategic matters to Senior Director.

Ensures display areas maintain superior visual appeal according to brand standards, optimize equipment functionality, and maintain store presentation that exceeds customer expectations and drives revenue.

Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization.

Leads cross-functional…