BDC Consultant - Porsche San Diego

Position Overview

BDC Consultant - Porsche San Diego, Holman Family. This in-store role is critical in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales.

• Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance.
• Facilitate effective Turn-Over (TO) and appointment distribution to Sales Advisors.
• Follow-up with TOs to ensure workflows executed and review customer needs ensuring each TO handled personally and promptly.
• Track TO and appointment activity to ensure robust follow‑up executed.
• Prepare in advance with sales advisors for all internet lead appointments, including appointment confirmations, and reschedule "No Show" appointments when applicable.
• Maintain daily physical presence on the showroom floor.
• Support sales advisor follow‑up, maximizing every sales opportunity.
• Maintain regular clear communication with BDC leadership, coordinators, and store stakeholders to maintain productive collaboration and identify opportunities.
• Manage portfolio and vehicle exchange: identify in‑market service and portfolio customers, outreach and establish needs.
• Consistent communication and collaboration with store leadership to identify next steps for each customer.
• Utilize customer retention software effectively to ensure execution of agreed activities and track all activity.
• Plan and allocate time effectively between Internet leads, portfolio management, and vehicle exchange.
• Provide outstanding customer experience to ensure all customers feel valued and welcome.

Hourly rate of $26.44 plus a monthly performance bonus (Target Total Comp/OTE: $73,000).

• 2–4 years of customer service or sales experience.
• Proficient in desktop tools including MS Office (Outlook, Excel, Word, PowerPoint).
• Strong organizational skills.
• High school diploma required.
• Experience in the automotive industry is a plus.
• Experience using CRM tools or automotive CRM is a plus.
• Familiarity with dealership operations and BDC functions is a plus.
• Experience reviewing and improving processes to increase efficiencies.

Full‑time employees receive health, vision, dental, life and disability insurance, and a 401(k) with company match. Paid time off, paid holidays, bereavement, jury duty, paid pregnancy/parental leave, paid military leave, and tuition reimbursement are also provided.

Holman provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Accommodations are available upon request.