Sales & Service Representative

About MRC Global

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution markets worldwide.

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The role focuses on maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

$24.50‑$28.20 per hour, depending on position qualifications, experience, education, certifications, and geographic location.

Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

• Respond to customer requests for quotes by sourcing products from the Company's inventory or purchasing them externally.
• Build quotes that create value for customers while maximizing profitability.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Engage with customers proactively and utilize product knowledge to make recommendations and offer add‑on solutions that maximize customer delight and drive sales growth.
• Use MRC Global systems/software to create quotes, locate available products and materials, process customer orders, create vendor purchase orders (PO), and perform other related tasks.
• Adhere to customer contract requirements related to pricing, freight, delivery schedules, and KPIs.
• Verify on‑time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Respond to customers’ needs and concerns with options using a problem‑solving approach.
• Validate that products specified in a quote request are permitted per the approved manufacturer’s list (AML) or other customer specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences and processes.
• Consult with a manager, other departments, and suppliers as necessary to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

• One (1) or more years’ experience in a dedicated customer‑facing role, inside sales, and/or warehouse services.
• OR recent completion of post‑secondary education, including a Technical/Trade School, associate degree, or bachelor’s degree, preferably with studies in industrial or sales.

• Competent use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to present information effectively in one‑on‑one and small group situations.
• Attention to detail and work with a sense of urgency.

• Frequent driving/traveling.
• Interact with others frequently.
• Most work performed at a desk or in front of a computer.
• Ability to sit/stand for long periods of time.

Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

California Employee Data Collection Notice at MRC Global.