Bilingual Account Manager; Mandarin English

Position Overview

Metropolitan Warehouse & Delivery is seeking an entrepreneurial, self‑motivated Account Manager to join our team on‑site in Carson, CA
. In this role, you will act as the primary, trusted point of contact for strategic international and domestic accounts. This is an early to mid‑career position (3 to 5 years of experience) that is perfect for a professional who thrives in a fast‑paced environment, excels at building cross‑cultural trust, and possesses a strong understanding of Asia‑to‑U.S. supply chains. Because you will interact extensively with international customers and partners, complete fluency in both Mandarin and English is required.

• Location:
  
  On‑site at our Carson, CA facility (not remote)
• Salary Range: $80,000 – $100,000 per year
• Schedule:
  
  Primarily 8:00 a.m. to 5:00 p.m. PST, with flexibility required to support international customers across multiple time zones.
• Travel:
  Willingness to travel domestically and internationally (including China) as business needs require.

• Serve as the primary, trusted point of contact for assigned strategic customers, ensuring high satisfaction and retention.
• Identify opportunities to grow revenue within existing accounts and actively support new business development initiatives.
• Cultivate deep, trust‑based relationships with clients, understanding their business goals and long‑term needs.

• Work hand‑in‑hand with our warehouse operations team to ensure customer execution requirements and service level agreements (SLAs) are met.
• Learn internal warehouse operations thoroughly to effectively translate customer requirements into practical, scalable solutions.
• Lead and participate in customer meetings, facility tours, quarterly business reviews (QBRs), and operational discussions.

• Maintain a high sense of urgency and accountability to resolve customer issues rapidly.
• Take initiative to identify operational bottlenecks and propose process improvements to elevate the customer experience.

• 3 to 5 years of professional experience in account management, business development, customer success, or logistics sales.
• Industry
  
  Experience:
  
  Direct experience in supply chain, logistics, warehousing, freight forwarding, 3PL, transportation, or international trade is preferred.
• Supply Chain Familiarity:
  Experience working directly with importers, manufacturers, or Asia‑to‑U.S. supply chains is highly desirable.

• Bilingual Fluency:
  Native or professional fluency in Mandarin and English (both written and verbal) is strictly required.
• Cultural Awareness:
  Deep understanding of, or strong interest in, Chinese business culture, with the confidence to navigate international business relationships smoothly.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
• Experience utilizing industry systems such as CRM, ERP, TMS, and WMS.
• Tech-forward mindset with a comfort level learning new business systems and integrating AI tools to maximize daily productivity.

• Entrepreneurial Mindset:
  Highly self‑motivated, organized, and attentive to detail in a rapidly evolving environment.
• Communication:
  Exceptional interpersonal and presentation skills, with the professional presence to communicate confidently with stakeholders at all organizational levels.
• Flexibility:
  Ability to adapt schedule occasionally to accommodate cross‑border operations and late-night or early‑morning communication across global time zones.

• Competitive annual salary ($80,000 – $100,000)
• Comprehensive Metropolitan Warehouse & Delivery standard benefits package
• Opportunities for domestic and international career‑related travel
• A dynamic, collaborative environment with room for professional growth