Sales Service Representative

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global a DNOW company, strategies for safety, gross margin growth, and financial/operational performance

.

• ge
• $24.50- $32, depending on position qualifications, job-related skills and experience, education, certifications, and geographic locati

• fits
• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offer

lities

Individual must be able to perform the essential duties with or without reasonable accommo

• dation.
• Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them ext
• ernally.
  
  Build quotes that simultaneously create value for the customer and profitability for MRC
• Global.
  
  Identify and actively pursue sales opportunities to contribute to overall sales
• growth.
  
  Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales
• growth.
  
  Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to custome
• r needs.
  
  Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, a
• nd KPIs.Verify the on-time shipping/delivery status of pending inbound and outbound sh
• ipments.
  
  Communicate status proactively with the customer and adjust product sourcing efforts if
• needed.
  
  Proactively respond to customers’ needs and concerns with options by using a problem-solving a
• pproach.
  
  Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifi
• cations.
  
  Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/pr
• ocesses.
  
  Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer exp
• erience.
  
  Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing
• g needs.
  
  Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order

• xperience
• One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
  
  OR recent completion of post-secondary education to include any of the following:
  Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial
• services.
  
  OR recent completion of post-secondary education to include any of the following:
  Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial

• ;
  Abilities
• Competent in the use of computers and software a
• pplications.
  
  Ability to communicate and promote ideas and transfer detailed knowledg
• e to others.
  
  Ability to effectively present information in one-on-one and small group
• situations.
  
  Attention to detail and work with a sense

• ng/traveling.
  
  Able to interact with other
• s frequently.
  
  Most work is performed at a desk or in front o
• f a computer.
  
  Able to sit/stand for long per
• iods of time.
  
  For additional position-specific details regarding the physical and mental demands and working conditions, contact Hum
• an Resources.
  
  Reasonable accommodation may be made to enable individuals to perform essenti