Senior Director, Sales Operations

As the world's largest and most respected professional skincare company, our entrepreneurial spirit fosters personal well‑being, creativity, integrity, a fast‑paced culture, and a hands‑on environment that encourages employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We're about change, innovation, and results. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

Dermalogica continues to lead the professional skincare industry globally. Our entrepreneurial spirit, hands‑on environment, and fast‑paced culture encourage employees to be their best — bringing innovative solutions to reach the skin therapist and consumer. We are highly energetic, passionate, and results‑oriented.

In 2015, Dermalogica was acquired by Unilever, one of the world's largest consumer goods companies. While we continue to operate as a stand‑alone entrepreneurial business, we now have enviable access to cutting‑edge capabilities and resources to help us win in our markets. We invite you to come make a difference and grow your career with the global leader in skin health.

The Senior Director of Sales Operations is a strategic leadership role responsible for driving operational excellence and commercial performance across Dermalogica's sales organization. Reporting to the Head of Sales, this leader oversees a high‑performing team, manages cross‑functional partnerships, and ensures the processes, tools, and programs that power the sales organization run with precision.

The primary function of the Senior Director of Sales Operations is to lead the strategic direction and execution of sales operations, ensuring the sales strategy is aligned with its business objectives and growth targets. The role involves overseeing the sales organization’s technology stack, data integrity and analytics capabilities

The Senior Director of Sales Operations will have the following key areas of responsibility:

Partner with the Head of Sales on sales strategy, planning and execution

• Offer data-driven insights that support the Head of Sales’ assessment and decision‑making process.
• Collaborate with key commercial partners to ensure decisions and execution are aligned.
• Facilitate a cross‑functional council to ensure go‑to‑market design, customer engagement, sales playbooks and operational processes are well‑aligned.
• Oversee sales compensation plans and collaborate with leadership to design competitive incentive programmes.

Improve sales productivity and pipeline management

• Design scalable, readily adapted processes across sales teams while maintaining consistency and effectiveness.
• Provide accurate, timely and actionable insights for understanding sales performance, optimising pipeline management and informing strategic sales deployments.
• Sponsor initiatives to streamline operations, optimise forecasting and reduce manual work.
• Manage sales support functions such as customer service, order management and issue handling.

Lead governance for sales processes, tools, and data

• Manage the selection, implementation and maintenance of the revenue tech stack.
• Ensure data governance practices are in place to effectively manage sales intelligence, CRM systems and other critical sales tools.
• Monitor the adoption and effectiveness of sales technology to ensure the organisation is extracting value from it.
• Ensure all technology and process changes are aligned with the organisation's broader goals

Manage strategic programmes and initiatives

• Lead business transformation initiatives with minimal disruption to the overall operational flow.
• Ensure organisational change readiness by reassessing…