Account Representative - Customs Brokerage

Account Representative - Customs Brokerage

Job Category: Customs

Requisition Number: ACCOU
047222

• Posted:
  May 27, 2026
• Full-Time
• On-site
• Rate: $26 USD per hour
• Pay or shift range: $26 USD to $32 USD

2155 E 220th St
Carson, CA 90810, USA

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoices based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Converts and verifies shipment weight, volume and foreign currency
• Maintains communication with customers, carriers and vendors
• Coordinates pick‑ups and invoice files
• Assists customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensures email and telephone calls are promptly and politely answered

• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.