Truckload Operations Representative

Job Description

Scope of Position

• This position supports the movement of outbound truck/intermodal freight from the Los Angeles region throughout the U.S., through coordination with asset based truckers, our warehouse, and other Expeditors offices.
• The focus is proactive and innovative customer service.
• This position requires agents to use critical thinking skills to build customized solutions to various customers.
• This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.
• The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.

Position

Schedule:

Monday – Friday 8AM to 5PM

Major

Duties and Responsibilities:

• Build and maintain strong relationships with our trucking carriers
• Ensure smooth and timely pickup and delivery of freight, scheduling appointments when needed
• Dispatch delivery orders / bills of lading and track transloads/Full Container Loads/Less than Container Loads while in transit. Follow up for Proof of Deliveries and all necessary documents needed to close out the shipment
• Ensure timely freight process flow and delivery to meet Key Performance Indicators and Requested Delivery Dates
• Assist with quoting trucking / delivery rates. Receive necessary information to quote (solo vs teams drivers, special requirements, etc).
• Ensure accurate and timely client and vendor billing for trucking/delivery services. Keep carrier costs on file for seamless, on-time billing
• Ensure accurate and timely data entry into our operational system
• Understand department process flow, constantly looking for areas of improved efficiency

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Carson,CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.

Desired

Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Reporting Structure

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour