Aerospace Customer Care Specialist

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Full Time Full Time Carson, CA, US

8 days ago Requisition

Salary Range: $70,000.00 To $73,000.00 Annually

Responsibleforworking closely with the Global Sales team in supporting, maintaining and growing of the aerospace vertical for NNR USA Offices. This will include day-to-day operational, and management related tasks between the Operations teams, Overseas, Accounting, and specified Global Accounts. He/shewillprovide necessary support to the Global Account Aerospace Development team as an enabler for the maintenance and management of identified Aerospace Accounts of NNR USA.

• Support with overall retention and growth of the Aerospace Vertical.
• Assist with Aerospace RFQ’s, spot quotes and follow up with customers.
• Support with 365/7 AOG shipments including quoting, scheduling and coordination of shipments.
• Coordination with NOEC team for AOG tracking, service and reporting.
• Coordinate and establish relationships with vendors, suppliers, truckers and airlines specific to Aerospace to build out infrastructure to support growth for the Aerospace Vertical.
• Close coordination and collaboration with NNR USA branches including NNR overseas Aerospace team.
• Create standardized tariffs for major Aerospace lanes and keep them updated for quick response to quotations.
• Maintain close working relationship with overseas staff, including inquires of pricing and support required for existing/new Aerospace clients.
• Provide “root cause” analysis for service-related issues such as missed on time departures, loss, damage theft, airline failures etc.
• Provide training, if necessary, ensuring that all operations staff have the information required to assist with Aerospace business.
• Work closely with Aerospace Vertical Team to maintain and expand the Aerospace business.
• Responsible for overview of shipment handling procedures, compliance, charging and invoicing issues.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

• Minimum2yearsofcollege.
• 5 plus years of Freight Forwarding industry experience.
• Thorough knowledge of the global freight forwarding industry, air, ocean, and surface.
• Prefer practical hands-on experience with handling Aerospace business including but not limited to AOG, MRO, parts and components.
• Excellent verbal and written communication skills.
• Experiencedinanalytics,processdriven,detailorientedandabletoworkindependently.
• Solid knowledge of Microsoft Office application software.

• Flexible and long hours sometimes required.
• Light/Medium work - Exerting up to twenty-five pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Overnight travel may be required, including foreign travel.
• Employee must have a valid driver’s license.

Hours 5am-2pm PST, rotating on-call weeknd shift