Senior Axiom ERP Application Support Engineer

Description:

Senior Axiom ERP Application Support Engineer
Work location - Memphis, TN
Domain - MES, manufacturing

Skill Set
" Axiom ERP (Order Entry, Scheduling/Solutions, Shipping, Invoicing, Master Data, Waste Tracking)
" Axiom Setup Manager / SM4
" Axiom SAP Integration, ECL customer files, ASN/invoice flows
" JCron automation (order processing, reporting, SAP/ECL/plant jobs)
" EDI/ECL troubleshooting through Axiom file reviewer

Job Description:

Interface with plant operations, planners, schedulers, shipping teams, and finance to resolve system issues and ensure high user satisfaction.
" Provide L2/L3 support for Axiom modules including Order Entry, Scheduling (Solutions), Manufacturing, Shipping, and Invoicing.
" Troubleshoot JCrons: monitoring, restarts, configuration validation, and diagnosing failures across SAP, ECL, plant reporting, and reconciliation jobs.
" Analyze and resolve ECL/EDI issues: file failures, customer file mismatches, loader resets, Fusion workflow failures, and directory handling.
" Maintain master data accuracy:
Customers, Ship-To, Price Lists, Chain of Custody, Paper Codes, Component Types, Board Combinations.
" Support shift calendar configuration, Ops Report data integrity, downtime code hierarchy, and waste tracking processes.
" Assist with printer configuration: tag printers, routing logic, label failures, and report output issues.
" Manage Axiom access rights: menu permissions, group profiles, secure menus, and audit compliance.
" Support Service Now workflows for user provisioning, deactivation, access modifications, and documentation.
" Participate in change management, testing, and validation for Axiom upgrades, patches, and enhancements.
" Perform regression tests post-upgrade: login validation, menu access, Jcron health, report checks.
" Review and resolve recurring issues: loader resets, shift calendar misconfigurations, data refresh failures.
" Document SOPs, KT materials, known issues, and troubleshooting guides for continuous improvement.
" Coordinate with Amtech vendor support for escalations, logs, and plant critical issues.

Skills:

" Strong knowledge of Axiom ERP processes across manufacturing, shipping, and financial flows.
" Experience supporting JCrons, Axiom logs, and automated workflows.
" Understanding of file-based integrations (EDI/ECL, SAP interfaces, Fusion).
" Familiarity with core production concepts: finished goods, roll stock, downtime, waste/scrap.
" Ability to troubleshoot plant-floor issues involving scheduling, data integrity, and printing.
" Competency in analyzing logs, configuration files, directory structures, and workflow failures.
" Understanding of audit/control requirements for user provisioning and system access.
" Strong documentation and KT delivery capabilities.

Experience:

10