Service Advisor

Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with the customer to understand their repair needs and advise customer as to required repair and cost estimates.
• Communicate through written work order and verbal explanation the customers’ needs and requirements of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Closes repair orders.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) and minimum of one-year related experience and/or training. An equivalent combination of education and experience is acceptable. High School or better in General Studies/Diploma.

• Critical Thinking – Intermediate
• Customer Service – Advanced
• Organization – Intermediate
• Basic Math Skills – Intermediate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.