Technical Instructor​/Developer- Cartersville, GA

Job Overview

The Technical Instructor/Developer is responsible for designing and delivering comprehensive training programs that enhance technical skills and knowledge. This role involves developing curriculum, creating instructional materials, and conducting training sessions for various technical topics. The instructor will also collaborate with subject matter experts to ensure the accuracy and relevance of the content, while continuously evaluating and improving the training programs to meet the evolving needs of the organization.

• Develop Training Programs: instructors are responsible for developing and delivering training programs that support product initiatives. This includes creating materials, courses, and classes for internal personnel, distribution personnel, end‑user customers, and international subsidiaries. (20%)
• Conduct Training Sessions: they instruct technical training classes pertaining to internal personnel, subsidiaries, distributors, and end‑users. This ensures correct diagnostic procedures, cost‑effective, and timely repair and maintenance of equipment. (20%)
• Collaborate with Subject Matter Experts: instructors collaborate with subject matter experts to ensure the accuracy and relevance of the content. They continuously evaluate and improve training programs to meet the evolving needs of the organization. (20%)
• Evaluate Course Effectiveness: they perform in‑depth needs analysis on course effectiveness and revise materials continually as content and approach changes dictate. (20%)
• Provide Technical Support: when necessary, provide engineering and service support reviewing schematics, troubleshooting procedures, and testing / adjusting methods for new model development. (10%)
• Manage Classroom Aids: identify, develop and/or procure special tooling, components, and other materials needed to provide a state‑of‑the‑art learning experience. Regularly review tooling and components ensuring resources are up‑to‑date and relevant to the latest product offerings. (10%)

Education: Associate degree (A.S.) Electrical Engineering Technology (EET), or Mechanical Engineering Technology (MET) or bachelor's degree, EET, Electrical Engineering (EE), Mechanical Engineering (ME) or related military training/combination or work experience.

Experience:

• Minimum 3‑10 years of experience developing/ instructing technical training in the field(s) of heavy equipment or mining.
• In addition, 3‑10 years of experience as a heavy equipment technician or service‑related work with machine control systems such as mechanical, electrical, air, hydraulic, or computer, is considered a plus.
• Skills:
  
  Strong communication and interpersonal skills to effectively convey technical information and foster a collaborative learning environment. Ability to provide detailed reports and feedback to service engineers and the manufacturing plants regarding any relevant machine issues from customers. Hands‑on experience operating CE and/or mining class products. Deep knowledge of the subject matter and the ability to explain complex concepts clearly. Ability to remain calm and flexibility to adjust teaching methods.

Certifications: Relevant certifications in training and technical service are a plus.

Travel: >50% domestic and international travel.

• Interpersonal
  
  Skills:
  
  Ability to build rapport and maintain positive relationships with students.
• Innovative Teaching Methods:
  Creativity in developing engaging and effective teaching strategies.
• Continuous Learning:
  Commitment to staying updated with the latest advancements in the field.
• Assessment
  
  Skills:
  
  Proficiency in evaluating student performance and providing constructive feedback.
• Cultural Competence:
  Understanding and respecting diverse backgrounds and perspectives to create an inclusive learning environment.

• Knowledge of Komatsu System engine, hydraulics, electrical, powertrain
• Ability to interpret fault codes, use diagnostic tools (e.g., Komatsu's KOMTRAX or service software), and isolate mechanical/electrical issues.
• Proficiency reading service manuals, schematics, and parts diagrams
• Experience…