HVAC Field Service Manager

HVAC Field Service Manager

A privately held U.S. manufacturer of custom HVAC and data center cooling equipment is looking for a Field Service Manager to lead their post-sale service and parts operation in the greater Atlanta area. This role owns customer satisfaction from installation through warranty resolution, directly managing a team of service technicians and a growing aftermarket parts business. You will be the critical link between customers, the field, and internal Engineering and Sales teams — with high visibility and real impact on product quality and company growth.

• Have deep hands-on experience troubleshooting and repairing complex HVAC systems, including mechanical, electrical, and controls-based equipment, and can guide technicians through difficult field issues remotely or on-site
• Have built and led a service department — managing technician schedules, warranty claims, customer escalations, and parts pricing — and can show measurable results from your leadership
• Are the person customers trust when things go wrong, because you communicate clearly, stay calm under pressure, and don’t stop until the problem is solved
• Thrive in a collaborative, cross-functional environment where you work alongside Engineering, Sales, and Operations to drive continuous improvement in product reliability and service delivery

• Lead the build-out of a best-in-class service organization for a technically complex, growing product line that includes custom HVAC and cutting-edge data center cooling solutions
• Join a human-first, family-style culture where leadership genuinely supports employees as whole people — not headcount — and where your Friday is yours as a standard benefit, not PTO
• A privately held, U.S.
  
  -based manufacturer with over 35 years in business, strong benefits including employer-paid life insurance and short-term disability, a 401(k) match, and multiple medical plan options with the company covering roughly 70% of premiums

• Minimum 5 years of direct, hands-on experience working with HVAC systems
• Minimum 5 years managing a technical service department
• Vocational school, associate’s degree, or equivalent field experience