Field Quality Engineer

Description

SUMMARY

The Field Quality Engineer is responsible for monitoring and improving global field quality performance across multiple manufacturing sites. This role focuses primarily on field claim data analysis, KPI tracking, and coordination of corrective actions to reduce field-related risks and Cost of Quality (CoQ). The role also supports B2B customer accounts by driving proactive claim risk management and aligning field quality performance with commercial and contractual requirements.

The position supports cross-functional responses to significant field incidents, including Product Liability (PL) cases and performance-related claims. The engineer collaborates with plant quality teams, legal, and leadership to ensure structured investigation, timely escalation, and effective corrective action implementation.

This role works closely with manufacturing sites and corporate stakeholders to drive data-based quality improvements while ensuring alignment with corporate quality standards.

RESPONSIBILITIES

1. Customer Audit & Corrective Action Coordination

• Support preparation and follow-up activities for customer audits.
• Track corrective and preventive actions resulting from audit findings.
• Provide status updates to management on open risks and action progress.
• Ensure alignment between field performance trends and site-level quality improvements.

2. Field Quality KPI Monitoring & Reporting

• Consolidate and validate field quality data and customer claims from multiple manufacturing sites.
• Monitor key performance indicators (KPIs) and identify recurring failure trends.
• Prepare structured monthly and quarterly field quality reports for management review.
• Support leadership with data-driven insights to prioritize risk mitigation actions.

3. Field Claims & Cost of Quality Analysis

• Analyze warranty and field claim data to identify systemic failure patterns.
• Support Cost of Quality (CoQ) tracking related to field performance.
• Coordinate with plant teams to initiate corrective actions based on field trends.
• Track effectiveness of implemented actions and support continuous improvement efforts.
• Collaborate with sales and key account teams to deliver B2B-focused claim analytics and Cost of Quality insights, enabling proactive risk management and data-driven customer negotiations.

4. Product Liability & Critical Incident Support

• Support cross-functional investigation of significant field incidents, including Product Liability cases and fire-related events.
• Coordinate on-site investigations as required (domestic and international travel up to 20-30%).
• Facilitate structured root cause analysis (8D, RCA, FMEA) with plant and engineering teams.
• Ensure proper documentation, escalation, and follow-up of containment and corrective actions.
• Support legal and external communication processes as needed.

REQUIRED QUALIFICATIONS

• Bachelor's degree in engineering or related technical field.
• 5+ years of experience in Quality Engineering, Field Quality, Product Reliability, or Manufacturing Quality.
• Understanding of ISO 9001 or other quality management systems.
• Experience supporting customer audits in manufacturing environments.
• Experience analyzing warranty or field claim data.
• Working knowledge of root cause analysis methodologies (8D, FMEA, RCA).
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Strong analytical and reporting skills (Excel and statistical analysis tools).
• Effective communication skills with the ability to present findings to management.
• Willingness to travel domestically and internationally (20-30%).

PREFERRED QUALIFICATIONS

• Experience in solar, renewable energy, or power generation industries.
• Experience supporting Product Liability investigations or high-impact quality incidents.
• Familiarity with Cost of Quality (CoQ) analysis and warranty data management.
• Proficiency in data analysis tools such as Minitab, JMP, Python, Tableau, or similar.
• Multilingual skills, with Korean proficiency considered a plus.
• Experience working in multi-site or global organizations.

Hanwha Q CELLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.