Patient Service Representative

Job Summary:

The Patient Service Representative 3 (PSR
3) performs a variety of clerical duties necessary to the daily operation of the practice or department. Primary duties include, but are not limited to, support of one or more of the following processes: patient registration, patient check-out, charge entry, referrals, and/or diagnostic precertification. The PSR 3 is often the patient's first and last point of contact during an office visit, and exhibits strong customer service skills that provide patients with a great first and lasting impression of the Harbin Clinic.

Education:

1. High school diploma or GED

Experience:

2. Previous experience in the medical field is preferred, but not required.
3. Basic knowledge of the use and operation of general office equipment (computer, phone, copier, fax). 4. Working with the public in a courteous and professional manner.

Skills:

5. Ability to maintain a positive attitude and provide great customer service under stressful situations.
6. Ability to communicate in a clear, concise, and pleasant manner in both verbal and written form.
7. Ability to multi-task.
8. Ability to adapt quickly to change.
9. Ability to work both independently and with co-workers. 10. Ability to use and manage time efficiently. 11. Ability to follow the direction of supervisory personnel.