Technical Content Delivery Specialist- Cartersville, GA

Technical Content Delivery Specialist – Cartersville, GA

2/11/26 – Cartersville, Georgia, 30121 – Onsite Position

The delivery team releases the latest technical content in print and digital formats to dealers, customers, and Komatsu internal stakeholders. This includes customer support, record management, lifecycle workflow, billing, and process improvement. The delivery specialist tracks and releases content, provides training and support oversight for associates, and also manages billing, reporting, continuous improvement leadership, and strategy deployment.

• Collaboration:
  
  Provide support for Komatsu internal employees, dealers, and customers to find, order, and access the correct content. Train, support, and oversee department associates. Monitor Technical Bulletin (PSN) workflow progress and release management. Collaborate with SME's, associates, and vendors to ensure content accuracy, permissions, and workflow consistency throughout the department. Administration of translation management workflow and policy. Collaborate with management and other Komatsu teams for strategy road mapping and deployment.
• Information Gathering:
  Learn Komatsu systems including ASK knowledgebase, internal SOPs, products, affiliates, and processes to resolve customer issues. Perform root cause analysis to identify solutions and innovate new solutions for supporting Komatsu products. Lead cross‑functional efforts with product and service teams to develop policy and procedure for improved support and alignment.
• Publishing:
  Coordinate receipt, distribution, and disposition of print and electronic material for KLTD and affiliates. Create covers and title pages. Maintain multiple document databases. Oversee factory manual ordering with publishing vendor. Pre‑flight and prep new and revised content for the U.S. market and release to online and print delivery sites. Actively monitor prep and pre‑flight conditions, styles, and templates necessary for the North American market to maintain consistency and alignment with KLTD and affiliates.
• Project/Time Management:
  Manage personal projects and provide associates direction for multiple team projects to ensure accuracy and on‑time completion.
• System Administration:
  Lead server and web resolution management with the digital transformation office and their vendors. Support the AHS SharePoint site, content management, and user access. Approve new print/media users. Approve all import and domestic updates into North American content delivery portals. Oversee digital and physical record management, master files for current and obsolete materials. Manage knowledge transfer training with ASK teams to expedite end‑user support.
• Leadership:
  Lead department‑related goals and support Komatsu with root‑cause analysis and completed solutions. Must have the ability to train and supervise associates and work collaboratively within a team and other departments.
• Other:
  Complete individual goals, support department and company initiatives. Provide associate leadership for continuous improvement initiatives to drive success in delivery and customer experience of technical content usability. Handle other tasks, projects, etc. as required by management.

• College degree or 3‑5 years of work experience in document/database management, digital/print delivery, or related work/military/education experience.
• Possibly 5‑10% travel for Gemba with customers or distributors, industry‑specific seminars/training, departmental training or meetings.
• Strong computer and application aptitude. Must showcase ability to train others and lead projects.
• Basic technical communication system administration knowledge and understanding.
• Strong problem‑solving and system knowledge.
• Ability to perform root‑cause analysis with strong problem‑solving skills.
• Ability to build rapport, lead, train and maintain positive relationships with associates and stakeholders.
• Technical aptitude or ability to learn Komatsu machine systems and technical content.
• Strong customer service skills for internal and external customers.
• Must demonstrate excellent…