Implementation & Support Specialist

Business UnitVBU - In Tempo Job  Description

ABOUT CURBSTONECurbstone is a payment solutions company dedicated to helping businesses implement, manage, and optimize their payment processing environments. Our team works hands-on with customers and partners to deliver reliable, integrated solutions that make a real difference at the point of sale and beyond.

THE OPPORTUNITY We are looking for a motivated and customer-focused Implementation & Support Specialist to join our growing team. Reporting to the IT Operations Manager, you will be the person our customers count on when they are getting started with a new solution and when they need help keeping things running smoothly.

This role sits at the intersection of technical problem-solving and customer relationship management. You will lead implementation projects, troubleshoot payment software and hardware issues, and serve as a trusted point of contact for customers and integration partners throughout the full solution lifecycle.

This is a hybrid position based out of Cartersville, GA, offering the flexibility to balance remote and on-site work.

WHO YOU AREYou are a dependable, organized, and self-directed professional who genuinely enjoys solving problems and helping people. You communicate clearly, follow through on commitments, and bring a calm, solutions-oriented approach to complex or time-sensitive situations.

You are comfortable working independently and collaboratively, and you thrive in environments where no two days look exactly the same. You learn new systems quickly and take pride in the quality of your documentation and your customer interactions.

WHAT YOU WILL DOLead implementation projects for new customers and existing customers adding new products, services, or payment technologies

Configure payment software, devices, gateways, and related settings across diverse customer environments

Troubleshoot and resolve support tickets related to payment processing, software setup, integrations, and customer-reported issues

Assist with migrations from legacy platforms, software versions, or outdated configurations to current Curbstone-supported solutions

Work directly with customers, partners, and internal teams to gather requirements and ensure successful implementation outcomes

Support integrated software partners and third-party vendors as needed

Document support issues, troubleshooting steps, resolutions, and implementation notes accurately and thoroughly

Create and maintain internal and customer-facing documentation, guides, and process updates

Escalate urgent issues appropriately and communicate status updates clearly to all stakeholders

Be comfortable responding to occasional after-hours support requests and escalating urgent issues when needed

Assist with testing, validation, and quality checks for new configurations, software changes, and customer environments

Contribute to process improvement efforts that enhance support efficiency and the overall customer experience

WHAT WE ARE LOOKING FORCore Qualifications Exceptional troubleshooting and problem-solving skills with a methodical, calm approach to diagnosing and resolving issues

Strong analytical ability to break down complex technical problems and identify root causes efficiently2-5+ years of experience in payment processing, payment software, technical support, SaaS support, implementations, or a related field1+ year of experience in software development, IT infrastructure, networking, or systems support demonstrating hands-on technical ability

Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences

Strong organizational skills and the ability to manage multiple tasks, projects, and support requests simultaneously

Experience working with software configurations, customer environments, or technical implementations

Ability to document processes, issues, and resolutions clearly and accurately

Proficiency in Microsoft Word, Excel, and Power Point Comfortable  working independently and as part of a collaborative team

Preferred Qualifications Experience in the payment processing or merchant services industry

Familiarity with gateways, terminals, EMV devices, integrated payment solutions, or transaction workflows

Experience with customer support ticketing systems and CRM platforms

Exposure to software integrations, APIs, or partner support workflows

Experience supporting ERP, rental, retail, or business management software integrations

Basic understanding of networking, connectivity, or device setup in payment environments

WHY CURBSTONEHybrid Flexibility:
Balance remote and in-office work in a way that fits your life Meaningful Work:
Directly impact how businesses accept payments every day Competitive Pay $75,000+ base salary commensurate with experience

Collaborative Culture:
Join a close-knit team that supports each other and the customers we serve

Curbstone is an equal opportunity employer. All qualified applicants will receive consideration without…