Temporary Assistant - IT Support CSS II - Cartersville

Temporary Assistant - IT Support CSS II - Cartersville

Job : 296188

Full/Part Time: Part Time

Regular/Temporary: Temporary

Location: GHC Cartersville Campus – part‑time, about 22 hours per week, on site only.

This position works for the Client Technology Services (CTS) unit of the Information Technology (IT) Division. It performs specialized duties in the provision of CTS operations to students and employees and is responsible for the distribution and support of all client technology across all instructional sites at Georgia Highlands College (GHC).

• Assists Director of Client Technology & Media Services and/or IT Regional Operations Director in projects and technical implementation.
• Provides hardware and software support for faculty and staff for all college‑owned desktops, laptops, printers, and related peripherals at GHC campuses.
• Delivers enterprise‑wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals.
• Installs, configures, and maintains all new computers and peripherals for the college.
• Provides tier‑two telephone, email, web, and in‑person client and technical support to faculty, staff, and students.
• Facilitates resolution of student and employee user‑account issues.
• Assists in basic audio‑visual duties within the IT division.
• Maintains accurate inventory records for all GHC desktops and laptops.
• Assists customers in connecting personal devices (smartphones, tablets, laptops) to GHC Wi‑Fi.
• Assists with projects within the Information Technology Services Division.
• Coordinates with other IT personnel to diagnose and resolve system problems.

• Knowledge and level of competency typically associated with completion of an associate’s degree in a related field.
• Experience sufficient to understand basic principles relevant to duties, usually from an apprenticeship, internship, or similar position for two to three years.
• Possession of or ability to obtain a valid driver’s license for operating required vehicles or equipment.

$23.00 per hour

• Knowledge of information technology systems and internal controls.
• Knowledge of information technology best practices.
• Knowledge of computer system design, architecture, and methodologies.
• Knowledge of relevant local, state, and federal laws.
• Skill in problem analysis and the development and implementation of solutions.
• Skill in preparation of clear and precise reports.
• Skill in oral and written communication.

Offers of employment are contingent upon completion of a background investigation, including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Offers are subject to applicable federal and state laws and to the rules, regulations, and policies of Georgia Highlands College and the University System of Georgia.