IT Support Technician​/Cartersville

Are you an IT Support professional with manufacturing experience seeking your next opportunity? We have a contract opening for an onsite Support Technician who will provide onsite and remote technical hardware/software support for client computers, servers, notebooks and other technologies for the company. This role ison site with free parking and business casual dress code with jeans allowed.

Contract Duration:
This six month + contract with the potential to go permanent

• Associate degree in Computer Science or related field required;
  Bachelor’s degree preferred.
• 7+ years of hands-on technical support experience.
• Active Directory and Zebra Printer experience
• Strong proficiency with Office 365 and Windows 11 Operating System.
• Working knowledge of TCP/IP, DNS, DHCP, and network configurations.
• Skilled in diagnosing and repairing PC, notebook, and peripheral hardware.
• Experience with backup software, remote desktop tools, and endpoint management.
• Basic scripting (e.g., Power Shell) preferred.
• Familiarity with relevant business applications including Revit, Aptean Made2
  
  Manage, and Microsoft Dynamics 365 is strongly preferred.
• Communication & Organizational Skills
• Capable of resolving both first- and second-level technical issues independently
• Ability to handle a fast-paced and dynamic work environment with changing priorities and responsibilities.

• Experience in a manufacturing environment
• Supporting C Suite
• Prior Tier II/III or senior-level support experience preferred.
• Intune experience preferred
• Microsoft MCP certification for the current desktop operating system (preferred).

• Monitor the ticket flow for the supported business unit and resolve or elevate urgent tickets
• Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
• Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
• Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
• Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
• Document and communicate system changes, maintenance schedules, and incidents effectively across teams. Including keeping ticketing system updated.
• Ensure systems adhere to company IT standards, policies, and security protocols.
• Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
• Provide second-level technical support for more complex client/server technical problems.
• Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
• Perform other duties as assigned.

• Understanding of client/server LAN/WAN environments
• Ability to resolve both first and second level client hardware/software technical problems.
• Ability to handle a fast paced, dynamic, volatile environment.
• Ability to get along well and deal with people in all levels of responsibility.
• High School Diploma required.
  
  Computer science degree or equivalent experience required. Bachelor’s degree preferred.
• Microsoft MCP certification for the current desktop operating system (preferred).
• Ability to communicate well at all levels of the organization.