Custom Purchase Order Coordinator - Commercial Interiors

Job Title:

Custom Purchase Order Coordinator - Commercial Interiors

Shaw Industries is seeking a highly organized and detail-oriented Custom Purchase Order Coordinator to support the execution of custom commercial flooring orders. This role partners closely with Sales & Customer Service to ensure purchase orders are processed accurately and move efficiently through the production process.

This fast‑paced, collaborative role is based in Cartersville, GA and works in a hybrid way with 3 days per week in office. The coordinator maintains a high‑quality customer experience by managing custom order workflows and coordinating across teams.

• Coordinate custom order processing by reviewing purchase orders for accuracy, ensuring required details are complete, and routing orders to the appropriate internal teams.
• Track and manage orders through the workflow, following up on missing information and ensuring timely movement to production.
• Partner cross‑functionally with Sales, Customer Service and internal project teams to support order execution and resolve routine issues.
• Ensure order accuracy and documentation by reviewing specifications, pricing inputs, and supporting materials, and escalating discrepancies when needed.
• Support pricing and commission processes by validating order‑related data and ensuring required documentation is complete.
• Maintain order records and reporting, including tracking open and shipped orders and supporting month‑end processing.
• Provide customer and internal support by responding to order status inquiries and communicating updates clearly and promptly.

• 1–3+ years of experience in customer service, order processing, sales support, or operations coordination.
• Ability and willingness to work in a hybrid way in Cartersville, GA (3 days a week).
• Experience supporting custom or made‑to‑order products.
• Exposure to pricing, quoting, or order validation processes.
• Experience using business systems such as CRM, ERP, or order management tools (Salesforce or similar preferred).
• Proficiency in Microsoft Office.
• Background in manufacturing, commercial products, or related industries.

• Communicate Effectively
• Solve Problems
• Manage Work
• Initiate Action

• Sitting and keying for long periods of time.
• Computer screen time.

This is a full‑time position working day shift. Evening or Saturday shifts are very infrequent but may be required with emergency.

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.