RN Clinical Services Supervisor Hospice Services

Join us at

Affinis Hospice

– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centres. And you’ll get to practice your passion in a non‑profit, mission‑driven organisation that’s known for the highest level of care in our communities

Responsible for managing the clinical operations of Hospice Services to include general supervision and responsibility for the planning, organising, coordination and evaluation of all day‑to‑day aspects of Hospice patient care. This includes coordination of referrals and patient care related supervisory functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, develops, directs, organizes, implements, and evaluates clinical services and activities for Hospice Services.

• Leads and participates as an active member in the Hospice Services IDG meetings.

• Ensures that efficient systems, procedures, and controls are established for all Hospice Services clinical operations.

• Works closely with the Administrator for Hospice Services and Medical Director to plan and implement policies and procedures relative to clinical operations and sets standards for all performance objectives.

• Assures that adequate staffing levels are anticipated and maintained.

• Participates in the identification of the need for, and assists in the coordination of, the development of new hospice programmes and services.

• Assures effective coordination between Hospice clinical staff and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time‑frames.

• Responds to all enquiries and referrals to Hospice Services.

• Determines staff assignments and assigns Hospice patients to the appropriate staff.

• Coordinates Hospice patient care by all service disciplines providing care.

• Functions as a liaison between all disciplines providing care.

• Provides direct supervision of the staff nurse providing the hospice care and assists the staff nurse in carrying out the role of the case manager.

• Collaborates with inpatient staff to assure the implementation of the Hospice Services Interdisciplinary Plan of Care during inpatient stays.

• Assures the timely completion of appropriate Hospice Services patient/family information in the on‑call communication log.

• May convene Hospice patient care conferences to assure effective provision and coordination of care.

• Makes supervisory visits with Hospice patient caregivers as appropriate.

• Promotes the utilisation of all available resources for the benefit of Hospice patients, families, and team members.

• Educates clinical personnel regarding Hospice admission criteria, policies and procedures, patient care and Hospice philosophy. Ensures that all individuals with direct patient contact are educated in the Hospice philosophy.

• Promotes public awareness of the services provided by the Hospice and the means to access these services through community education and/or marketing activities.

• Responsible for Hospice Services creation, maintenance and protection of accurate and compliant clinical records.

• Responsible for the implementation of Hospice Services professional and clinical services Quality Assessment Performance Improvement programme.

• Participates in service related activities within Hospice Services and the community.

• Identifies need for Hospice staff and inpatient staff education and assists in the development of in‑service programmes for the Interdisciplinary Group.

• Assumes responsibility for the Administrator for Hospice Services during any absence.

• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of…