Clinical Administrator

Job Overview

Clinical Administrator – Cardiothoracic Services, Freeman Hospital. Four full‑time posts available in Respiratory Services, Paediatric Congenital, and Cardiology. The role involves working closely with medical and nursing staff to provide an efficient administrative service, supporting clinicians and their teams. The post holder must work independently, follow departmental policies and procedures, and demonstrate excellent communication skills, flexibility, reliability, and an organised, detail‑oriented approach to help support patient flow.

The position offers variety, ad‑hoc demands, and opportunities to develop knowledge and skills within a supportive team.

• Talk to patients over the telephone and ensure that their queries are dealt with efficiently.
• Obtain information for patient queries where appropriate and call them back.
• Keep VR dictation up‑to‑date for the clinical team so that clinic letters, referrals and any other correspondence are sent out in a timely manner.
• Open and distribute post for the clinical team.
• Make ad‑hoc appointments and request clinic builds.
• Chase results and/or check appointments in other departments that have been requested.
• Work with other departments to ensure the smooth day‑to‑day running of the department.
• Perform ad‑hoc duties as requested by the clinical team.

• Work within a team of administrative staff to provide comprehensive support to consultants, medical staff and other clinical members (e.g. specialist nurses and therapists).
• Communicate with patients regarding appointments and admissions at the request of the medical team.
• Provide cover for the Team Leader within your administration team as required.
• Cover Clinical Administrator posts Trust wide as required.

• Interview Date:
  Wednesday 08 July 2026
• Hours:
  
  37 Hours 30 Minutes per week

• Level 3 qualification in administration or equivalent/relevant experience in an administrative role.
• English qualification at Level 2 (GCSE Grades 9–4 or A*–C, or Functional or Key Skills at Level
  2).
• Maths qualification at Level 1 (GCSE Grades 3–2 or D–F, or Functional or Key Skills at Level
  1).

• Experience of secretarial/administrative procedures.

• NHS administrative/secretarial experience.
• Working knowledge of NHS systems (e.g. eRecord, System One).
• Knowledge of medical terminology.

• IT skills including MS Office (Word, Excel, Outlook, PowerPoint).
• Advanced keyboard skills with a high standard of word processing.
• Excellent communication skills.
• Ability to work without direct supervision.
• Ability to manage time effectively and work on own initiative.
• Ability to accurately input, collate and present information.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please provide the address, telephone number and work email address of each of your current/previous line managers who cover 3 years of employment. Failure to complete this section may result in your application not being processed.

Please note that applications from recruitment agencies are not accepted and will not be considered.