Clinical Administrator

Qualifications & Education Essential criteria

Employer heading

Clinical Administrator

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

We are seeking a motivated and organised Clinical Administrator to join our Pain Management Team. This role is ideal for an individual with strong administrative skills, excellent communication abilities and the confidence to deal with patients in sensitive and sometimes challenging situations.

As a Clinical Administrator, you will play a vital role in supporting Consultants, Specialist Nurses and the wider multidisciplinary team by providing a comprehensive and efficient administrative service. You will be a key point of contact for patients, relatives and external services, ensuring that clinics and patient pathways run smoothly.

This post involves regular telephone and electronic contact with patients, including individuals who may be distressed, anxious, frustrated, or experiencing long-term pain. The successful candidate must demonstrate empathy, professionalism and resilience when managing difficult conversations, while maintaining confidentiality and Trust standards at all times.

• Interview Date Thursday 13 August 2026
• 37 Hours 30 Minutes/Week

Main duties of the job

The post holder will provide a high quality administrative support to the Pain Management clinical team, acting as a primary point of contact for patients and external stakeholders. Responsibilities include managing patient and external enquiries by telephone and email in a professional and sensitive manner; communicating clinic appointments, admissions and other service information; coordinating clinic and theatre bookings. Daily monitoring and responding to email inboxes and voicemail messages;

undertaking clinic typing, data entry and maintaining accurate electronic patient records; attending meetings and producing accurate minutes when required; and liaising closely with GP practices, hospital departments and external NHS organisations.

The role involves exercising judgement to appropriately elevate complex or sensitive issues, particularly when dealing with distressed, irate or bereaved patients, and providing cover for the Team Leader and other Clinical Administrator roles across the Department as required. Regular patient contact will include engagement with individuals experiencing long-term or complex pain, anxiety regarding appointments or treatment delays, and relatives who may be distressed or bereaved, requiring a calm, compassionate and professional approach while maintaining…