Admin and Clerical Support

Qualifications & Education

Essential criteria

Employer heading

Admin and Clerical Support

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

We are recruiting an Administration Assistant to work within the community Dietetic Service at the Newcastle upon Tyne Hospitals NHS Foundation Trust , based at Regent Point, Gosforth. This is a part time position, working days can be agreed on appointment, although hours must include a full Monday and a Tuesday afternoon. Any queries in relation to working hours and suitability please make contact prior to application.

Your role will be focussed on supporting the specialist adult weight management service, which is a dietetic-led multidisciplinary team comprising a medic, dietitians, psychologists, a physio and pharmacy.

This is an exciting opportunity to join a friendly, supportive team that aims to improve the care of those in the North East. You will be part of the community dietetic administration team which comprises 3 administration colleagues providing an efficient, confidential secretarial/clerical service. You will be well supported by our office manager and through the close working of the Regent Point admin team, who support each other with cover e.g. during annual leave.

You will also be part of the wider dietetic admin team working across the trust, comprising 9 admin colleagues in total, providing an efficient, confidential secretarial/clerical service.

The post holder will be responsible for communicating with patients and other health care professionals on the telephone;
Monitoring the department mailbox including retrieving referrals and uploading for triage;
Arranging appointments and sending out appointment information.

Appointments and letters are largely generated through the electronic patient records (Systm
1) so we are looking for someone who is confident using computerised records.

The post holder will accurately transcribe clinical correspondence including on occasions using digital dictation, and deal effectively with all incoming and outgoing correspondence. The post holder will also support typing and printing of patient resources.

It is vital the post holder has a high level of IT literacy, particularly with microsoft office; word processing skills, experience with Microsoft Excel and Microsoft Teams.

The successful applicant should have excellent organisational and communication skills;
Within this, a polite, patient and calm telephone manner. Also, the ability to support effective communication between MDT…