Clerical Assistant

• Cramlington Manor Walks

Employer heading

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

We are recruiting to a number of permanent roles across our Community Services, including:

• Single Point of Access (SPA) based at Regent Point, Gosforth, providing administrative support and operating a busy telephone service.
• Urgent Treatment Centres and Resource Centres based across the city, supporting a range of community healthcare services.

We also have a Fixed Term position within the Chromic Disease Monitoring Service currently based at Molineux Centre.

• Full & Part Time Hours/Week - Permanent Positions
• 1 x Fixed Term 22 Hours 30 Minutes/Week until 04 April 2027

Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast‑paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using Systm One, and providing general administrative support to community‑based clinical services.

The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.

If you are…