Wire Transfers​/ACH Specialist

JOB SUMMARY:

Oversees daily wire, EFT, and ACH operations for the bank in accordance with bank policy and applicable regulations. Provide account analysis/reconcilement of our external accounts for liquidity and maximizing potential earnings. Prepare, maintain, and process confidential records and reports.

• Provide quality customer service to both internal and external customers.
• Schedule and train employees in wire functions. Meet required deadlines to optimize customer service.
• Knowledgeable about the bank's Reserve Requirement, correspondent bank account analysis, service charges and all related reporting.
• Submit wire transfers via Direct Line wires. Process incoming wires and notify customers according to their instructions.
• Understand and use the NACHA rules for all ACH transactions.
• Process ACH Disputes, ACH returns, ACH prenotes and possible OFAC hits on all ACH.
• Process outgoing ACH for the bank in a timely manner.
• Monitoring ACH credits received for initiation under false pretenses.
• Demonstrate good judgement when processing work in accordance with bank policies and procedures.
• Review documentation for compliance with policies and regulatory requirements.
• Cross train to serve in other areas as needed.
• Recognize opportunities to cross sell bank products and services.
• Perform additional duties as assigned by supervisor relating to the bank and its functions.

• Excellent Customer Service Skills
• Professional Communication Skills
• Multi-task/Detail Oriented
• Knowledgeable of wire transfers and Jack Henry software
• Proficient in Microsoft Office and Jack Henry products

• High school diploma or equivalent required
• Minimum of 3 years of banking experience

• Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset.
• Must be able to lift up to 15 lbs. at times.