Customer Supply Analyst

Join our team at Aptar.

Customer Supply Analyst – Beauty North America

Reports to:

Customer Service Manager, Beauty North America

Location:

Remote from NY/NJ (Local travel on East Coast required regularly*).
* Candidates must be authorized to work in the US. No relocation is available for this position.

The Customer Supply Analyst (CSA) supports B2B customers to increase client satisfaction and portfolio growth. The role manages and coordinates all aspects of assigned accounts, including new projects, order processes, forecasting, inventory levels and reporting. The CSA works closely with the customer, sales, management and internal personnel to ensure high performance and customer satisfaction. It is expected to make recommendations and implement process improvements.

• Analyze customer buying patterns, investigate variances, and share insights to optimize resource planning and improve service.
• Own the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations and status updates while addressing customer needs.
• Collaborate with Quality Engineering to resolve customer complaints, identify root causes and implement corrective actions.
• Recommend alternative product solutions for customers, engaging internal teams such as marketing and planning when necessary.
• Contribute to cost‑saving initiatives and customer value management analysis.
• Build and maintain strong customer relationships, driving growth.
• Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.
• Identify opportunities to improve service, including order management and forecasting, and propose solutions.
• Represent the customer’s voice, prioritizing their experience with Aptar.
• Monitor and communicate performance, reconciling discrepancies in customer scorecards.
• Strengthen customer relationships through in‑person interactions via customer visits.
• Present key account information during internal business reviews.
• Support internal projects, including resin and material changes.
• Partner with Account Managers to share customer insights and activities.
• Assist with customer product launches, ensuring specifications, sampling and on‑time PO delivery.
• Resolve invoice discrepancies in collaboration with Finance.
• Maintain accurate system data to support service levels.
• Efficiently receive and respond to a high volume of emails daily in a fast‑paced environment.
• Serve as department backup to other CSAs when needed.

• Preferred – Bachelor’s degree. Prior supply‑chain experience is a plus.
• 3‑5 years of customer service experience, preferably in a fast‑paced manufacturing environment.
• Experience supporting strategic, high‑visibility account management.
• Knowledge of SAP or other ERP systems preferred.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Detail‑oriented, a team player, and proficient in English verbal and written communication.
• Travel:
  Local driving travel required for customer visits.

• Competitive base salary and performance‑based bonus plan.
• Innovative benefits plan (401k & retirement savings, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, paid maternity/paternity leave).
• Opportunities for professional development and training.
• Contribute to communities where we reside.

In compliance with pay transparency requirements, the salary range for this role is $60,000 – $90,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on experience and geographic location.

Aptar is an equal opportunities employer. We welcome applicants from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.