Customer Supply Analyst

Reports to: Customer Service Manager, Beauty North America

Location: Remote from NY/NJ (Local travel on East Coast required regularly)

NOTE: Candidates must be authorized to work in the US. No relocation is available for this position.

The Customer Supply Analyst (CSA) supports B2B customers to increase client satisfaction and portfolio growth. The position is responsible for managing and coordinating all aspects of assigned accounts, including, but not limited to, new projects, order processes, forecasting, inventory levels, and reporting. The CSA works closely with the customer, sales, management, and internal personnel to ensure high performance and customer satisfaction.

It is expected to make recommendations and implement process improvements.

• Analyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service
• This position owns the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction
• Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions
• Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary
• Contribute to cost-saving initiatives and customer value management analysis
• Build and maintain strong customer relationships, driving growth
• Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed
• Identify opportunities to improve service, including order management and forecasting, and propose solutions
• Represent the customer’s voice, prioritizing their experience with Aptar
• Monitor and communicate performance, reconciling discrepancies in customer scorecards
• Strengthen customer relationships through in-person interactions via customer visits
• Support internal projects, including resin and material changes
• Partner with Account Managers to share customer insights and activities
• Assist with customer product launches, ensuring specifications, sampling, and on-time PO delivery
• Resolve invoice discrepancies in collaboration with Finance
• Maintain accurate system data to support service levels
• Efficient with receiving and responding to a high volume of emails daily in a fast-paced environment
• Serve as department backup to other CSAs when needed

• Preferred, but not required:
  Bachelor’s Degree. Prior Supply Chain experience is a plus.

• 3
  -5 years in Customer Service, preferably in a fast-paced manufacturing environment
• Experience supporting strategic, high-visibility account management
• Knowledge of SAP or other ERP systems preferred
• Proficiency in Microsoft Office Products (Word, Outlook, Excel, intermediate level, and PowerPoint)
• Must be detail-oriented, a team player, and proficient in English verbal and written communication
• Travel:
  Local/driving travel will be required for customer visits

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

In compliance with pay transparency requirements, the salary range for this role is $60,000 - 90,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Aptar also offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more.

The specific programs and options available to an employee may vary depending on location, pay class, or other factors.