Collections Specialist

Syntegon Technology Services – Raleigh, North Carolina (North American Service Hub)

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and external customers to resolve billing issues and maintain accurate records, contributing to the overall financial health of the organization.

• Proactively contact customers to collect overdue invoices and ensure timely payments while maintaining accurate records of collection activities.

• Monitor and review past‑due accounts, identify discrepancies, and collaborate with internal teams and customers to resolve billing or invoicing issues.

• Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate adjustments or actions.

• Run regular aging and dunning reports to prioritize collection efforts and support monthly account management processes.

• Review and release customer orders held for credit review and provide recommendations on customer credit limits based on history and Dun & Bradstreet assessments.

• Manage invoice distribution and accuracy, including input into customer‑specific EDI systems and sending statements and supporting documentation via mail or email.

• Associate Degree in Accounting
• 2+ years of experience in Accounts Receivable
• In lieu of degree, 5+ years of experience in a collections capacity
• Bilingual Spanish/English

• Strong customer service orientation
• Excellent communication skills, both written and verbal.
• Strong problem‑solving abilities.
• Highly organized with strong interpersonal skills and capable of working independently with minimal supervision.
• Proficiency in MS Office, particularly Outlook and Excel.
• Knowledge of business systems (SAP is a plus).

The anticipated starting salary for this position is $25.00 hourly.

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer‑paid Short‑ and Long‑Term Disability Insurance, plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work‑Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.