Forms Processing Associate

Agency Dept of Revenue Division Submissions  Processing Job Classification Title Administrative Associate II (S)
Position NumberGradeNC
02

About UsThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work
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* PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING
*** The North Carolina Department of Revenue is recruiting for a Forms Processing Associate in our Submissions Processing Division (SPD). This is an onsite position reporting to NCDOR Headquarters, 501 N. Wilmington Street, Raleigh, NC 27604.The major purpose of this position is the review and preparation of all tax schedules/documents, to process through the scanners and post to Department’s Integrated Tax Administration System (ITAS), Document Management System (DMS) Public Sector Revenue Management System (PSRM).Additional

duties include maintaining various inventory reports, secure handling, preparing and destruction of Federal Tax Information or FTI, printing and processing electronically submitted forms and presenting data to leadership as needed. Managing records and returns that have been scanned and are awaiting destruction according to retention schedules. Other duties include the processing of various email queues that include researching and pulling documents (for DMS) to be handled appropriately.

This staff member will participate in preparing for seasonal staff by preparing/updating training materials, power-points, securing required supplies, creating folders, timesheets, and preparing work areas for seasonal staff to assist in the processing of tax returns and other documents. Physical requirements include sorting documents, lifting batches of documents weighing up to 25 pounds and placing them on shelves and pushing and pulling hampers/carts weighing up to 500 pounds.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on seasonality, business conditions, or as required by the agency to fulfill its mission.

Time off restrictions during peak periods: mid-end of April and mid-end of October may apply. Adjustments to working hours and possible overtime hours of up to 2 hours Monday-Friday and up to 8 hours on Saturdays during these periods may be required.

Knowledge

Skills and Abilities

/Management Preferences Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information

Experience with ability to convey information and ideas through a variety of media to individuals or groups including explaining and interpreting inventory reports and correspondences

Demonstrated experience with the utilization of office equipment and other technology (software and systems) to meet work needs

Experience with sorting, tubbing, and delivering of mail Recruitment Range: $31,200-$39,000

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality,…